How would you answer this question?
Do you think that Dell's customer satisfaction levels have improved in recent times? Do you think they are interacting with their customers well?
Do you think that the creation of tools like www.IdeaStorm.com, and Dell's active blogging (http://direct2dell.com/one2one/default.aspx) have influenced customer satisfaction levels?
What do you think has helped Dell the most in this area?
Would love and thoughts - short or long,...