Here's a link to a thread I started on my experience with Toshiba support:
http://www.notebookforums.com/thread194996.html
Never again! Back to Dell for us.
Our company recently got tired of the customer service we were receiving from Dell and decided to look at alternatives. We decided to purchase a dozen Toshiba Tecra A6's to see how they'd work out, and purchased the Service Contract to...