Unfortunately, the respawn disk is a one time offer as it is an image created prior shipping the system from the factory. We can however provide you with a recovery disk, please call customer service to request one.
if the same thing happens on the external source then it is a video card issue, please PM me with your account number so I can pull up information about your system in our database and advise accordingly.
If your system is under warranty, give our technical support a call to address the issue or give these websites a try and see if they have that version available. RJtech or Laptoprepairparts
Hope this helps, Thank you.
Normally when a system shutsdown when gaming, it could be overheating. Make sure the fans and vents are clean, use a can of compressed air. if the issue persists contact tech support...Please PM with account info so that I can check your...
If it happens when it is connected to the charger, then it seems to be overheating, we suggest to clean out the fans and vents with a can of compressed air, see/monitor if the fan does not spin at all as it could be the issue causing the...