Posts by Herkav8r

I got a call from Alienware today and all is good. We came to reasonable agreement for all parties and I am happy and looking forward to purchasing another Alienware laptop next year.

I finally talked to Frank at Alienware and he actually provided great service. As far as he knows the screen damage I had written about in a different post is pretty much isolated to me. One CS rep actually told me that I had abused...

As it stands right now I would have to say Alienware is not worth the money. I am currently on my second laptop from them. I bought the second one becasue I was so happy with the first one. The second has been nothing but a challenge....

Let's face it the 7700 was not designed that well. My 7700 just came back from depot. The screen was not fixed and the senior rep that was supposed to get back to me never did. If someone has the mailing address for the higher powers...

I have been having problems with my 7700 also. Lot of overheating problems. It was one of the fans. It just came back from depot and now it does not even boot. This is my second Alienware laptop. the first one was great. I should...

Thanks for all the support. My issue is working its way up the food chain. I will keep everyone in the loop. Again, I do like alienware and this is my second laptop that I have bought from them. I just think that since this was one...

It is heavy, but I look at as part of my daily work out program. Besides, not many machines can play graphics like the 7700. It is one of the few creature comforts I can actually take with me.

I forgot to add: I was told the 7700 was a mobile desk top replacement and not really designed for laptop/notebook use. So all you power user beware. Your machine is "designed to sit on desk" not be taken with you on trips...

I knew I was just talking to a CS rep and I was not dealing tech support. (I actually called in just to make sure they had recieved my machine.) I was not getting anywhere with a first level CS guy and asked to speak with his...

Just wanted to add. I did buy the extended warranty, I've been having problems with the CPU fan from day one and my laptop showed up with scratches on the inside surfaces from where it rubbed during shipping. I can honestly say the...