That's odd...the first rep that I talked to said to call back in a week and he gave me a case number. After waiting a week, I called and explained my situation. Well, this time, without taking any info from me, he just told me the other rep put me on the waiting list and that I would be contacted. So why did the first one tell me to call back...?
And what if I'm not home when they're trying to contact me?