Posts by a_l_a_n

My last letter seemed to have some effect. On Thursday last (10 Sept) I received a mail from DHL with tracking info for my laptop as it came back to me. I thought my threat to take a claim against them had made them finally cop on to...

[Lest any of you make the mistake if thinking Alienware have resolved this ...] It is now four full weeks since I returned my laptop to you for repair. Since then I have received precisely no feedback on why it is taking such an...

Been a while but still no result. The new SATA cable arrived at the end of last week and made no difference. I haven't had a chance to call my friends in tech support back until today. But before I did I found myself automatically...

Spent a good deal of Sunday on the phone to them (after failing to get through on Saturday). To be fair the guy at least came up with a suggestion or two ... well, two. One to remove the DVD (sounds stupid but sometimes things that...

My email has been left unanswered (who would have imagined). I called them again this morning. At least this time the guy didn't try to blame my OS and made an effort to consult with others there, even if it meant being left on hold for...

A brief summary of our correspondance with regard to my current system failure if I may. Message: 09 Jun 2009 Response: 23 Jun 2009 (+14 days) Message: 24 Jun 2009 Response: 30 Jun 2009 (+6 days) Message: 6 Jul 2009 Response: 8 July...

I paid over E700 for my 3 year warranty. I suppose it has paid for itself given that the piece of crap machine has had to have several thousands of euros worth of replacements. But then on the other hand, the income that I lost over the...

Received by MJ12 M7700a back on Wednesday after yet another motherboard replacement. Of course they also uni-laterally decided to reflash the BIOS, as is their wont. It now only detects one disk and tech support are uselss (trying to...