This might be helpful to some people.
I received the box for returning my 9100 for a LCD replacement. The packing slip says "remove your hard drive" before shipping. And if I do send my hard drive, they aren't responsible...
I'm chatting with them now. They are going to replace the LCD. No questions were asked after I mentioned the 10 pixels. I've got to send in the lappy, though. I'm thrilled they didn't argue.
Done.
For what it's worth, I also...
I'm pretty sure my laptop had zero dead pixels when I got it. A month or so ago, I noticed a small bundle of dead pixels (grey) (3-4) out of the center of my screen. Thought it was something I could deal with. Today, I noticed two...
I can guess...
1. Wipe clean and re-install everything (make sure you have drivers) to get rid of the bloat-ware.
2. Install anti-virus/firewall/spyware software.
3. Install all your programs and write down what you've installed. ...