nobody ever put a gun to your head and said you must purchase a DELL !!
If you don't like the deal, then change the channel.
It's like car buying, appliance shopping, etc....You get what you paid for.
Nothing in life is free. If you want to buy a laptop for $ 1,200, then it will be built in Asia and the support is in India. If you are willing to spend $2,000, then it will be built in XYZ and support in PDQ.
When we get rid of the Walmart mentality, then...