When the 68xx/74xx models were first released, they were "DEVO" status - meaning they were replaced on the spot. Now they are sent out for service. The hinges ARE covered by the PSP. You can technically send it straight to Arims (the OEM) and bypass BBY, but it won't count towards the "no lemon" clause of the PSP.
10/17/05 at 10:33pm