Posts by kman01

Quote: Originally Posted by aurora kman01, you have really had a long strange trip getting your machine in the first place. things happen that cant always be controlled and you have been very understanding of that. ...

Quote: Originally Posted by bpterb Sorry to hear the problems your having. I also agree with DB (Let them fix it) or pay the 15%. So you guys are saying that I should send it back and wait another 3 weeks (12-...

Fellas, I am not sure what to do at this point. 2 of the 4 speakers don’t work on my 5500 and I have had it for exactly one week. I called Tech Support and they want me to send the laptop back to fix something that should have been...

Part 2…… Most of you by now know that AW messed up my shipping. Long story short, I ordered a laptop and somehow got a desktop sent to my door instead. The original post is...

Quote: Originally Posted by Soc Please don't tell me I'm the only one who has noticed. "What I find strange" is that why some people are so quick to scrutinize AW customers who are simply letting out their...

I was looking to get feedback from other AW owners. Is it only me or do others notice that you either get really good customer service or really crappy customer service when it comes to AW and their products? I think everyone here...

Quote: Originally Posted by Time-Pilot I think thats why they use it, the repitition and the calmness mellows you out so you're less likely to explode on some helpless customer service rep. It has the exact...

Quote: Originally Posted by BeaufordBuddy What I find strange is that you didn't notice the weight of your package on the FedEx tracking page. Most, if not all, Alienware desktops weigh around 70 pounds and it...

I sent the desktop back today. All the reps I talked to at AW were shocked that this happened. My laptop was still there at the factory. We will see what happens next.

Quote: Originally Posted by DeathBringer769 Wow man that is almost unbelieveable. Good luck getting this sorted out. Btw, what are the specs on that desktop? Haven’t even powered the machine up and honestly, I...