Best Buy Loses Laptop
I forgot all about the issue of identity theft when you lose your laptop. Also is the geek squad that busy that it takes 2 to 6 weeks to fix a laptop? Anyway hopefully this will make them change there ways.
Did you try downloading that version of Elock that they had on the support site? If that doesnt help I would say you might have to get another burning software program like Nero or Easy CD Creator.