Posts by arquitecto

update: alienware has fixed the problem! i was contacted by a representative shortly after posting here. and the repair was done fairly quickly and surprisingly was not overly expensive. the computer works great. thanks to all...

powerbook G4 works great, but after about 3-4 hours of use it suddenly goes into sleep mode. at first it can be revived and works fine but after a while longer it goes to sleep again and can no longer be immediately revived. if I let it...

Quote: Originally Posted by Boyd I'm not up on all the details about these type of repair issues, so I'm not understanding why Alienware wont except the warranty machine for diagnosis/repair at the cost of the owner. He...

Unfortunately, I don't know enough about laptops to have figured out the problem myself. I sent my laptop to http://www.excelcomputerinc.com -a company mentioned by one of the tech guys on the AW web site-and was told that the mother...

I agree with you Nassaumike, it's not AW's fault that the computer fell and broke and their warranty does not cover this type of damage. My problem is that they said that they would repair it (at my cost if they determined that the...

The motherboard on my less than one year old MJ-12 (Area-51M 766) died, apparently, after the laptop suffered a short drop. The laptop is still under warranty but alienware will not accept it, even when I offered to pay for the repair...