Posts by x71p

I bought a refurbished Fujitsu Lifebook P1120 Notebook. It does not have an internal CD or floppy disk drive, but I have USB floppy disk and CD drives that I used on it. There were problems with some software that came with the computer,...

Case and point; I own a Hypersonic EX7. I just received my EX7 back from having it repaired for the second time in a year. I believe the motherboard was bad for the second time, but I don't know because Hypersonic never contacted me to...

Mountain Man has hit the nail on the head. When making a purchase like this, I consider customer service part of the price. After this experience, I won't buy anything that has warranty coverage through the mail. I will spend more and...

Pat, I appreciate you getting involved, and I am sure everyone else who has ever had a problem like this does as well. I can understand the necessity to ensure a machine actually needs repairing before Hypersonic clears it to be sent...

I have been traveling for several weeks and haven't had internet access. When I have been able to play some games and use my EX7 for editing video, it has worked flawlessly. That is until the motherboard crashed again. I have owned it...

Quote: Originally Posted by bmwrob Congrats to you - good job. Perhaps a service bill to Hypersonic is in order? After all this, I don't think they can afford me. I am awaiting a reply from the Excedrin...

I agree with you bmwrob. Nowadays there isn't a lot of emphasis placed on customer care or repeat business by companies, especially in the anonmous online marketplace. My father owned a leather shop, and as a kid it was my job to clean...

Thanks for the replies. I PM'ed Pat, so hopefully something can be done. I haven't asked for anything extra or any type of special treatment. It is my choice being where I am, and I have paid for shipping when I sent my laptop and one of...

It is now June 19th 2006. After trying and trying to communicate with Hypersonic and being ignored, I filed a complaint with the Federal Trade Commission yesterday. I cited warranty fraud as the reason behind my complaint. Along with the...

I have kind of been out of communications here for a week or so. Thanks for the suggestions. I did received an email from Alison Berkowitz on June 9th. I replied with an outline of my problems, and as of today (June 16th) I have received...