OK, when you bought the first computer, you also added the extended warranty, correct?
And when you exchanged the the first computer for the second one, the warranty was still filed with the first computer using its serial number?
I need to contact them myself cause I may be in the same situation
When I originally ordered my P25-S670, I also picked up the 4 year System Guard plan
However, the first one had dead pixels, so I sent it back