Thanks a bunch on the Birthday wishes.
Yes I am at work today. (It is mid week, if it were closer to the weekend I would have taken the day off )
Haven't been around due to the fact that I now deal with the Chat...
We setup the swap order so you can return the original memory and we can send you the alternative memory.
Yes, you need to pay for shipping to us because you are located in Canada. We will pay for the shipping back...
Good to hear that your system is closer to you than California. :-)
Please inspect your system for any damage and look over your packing slip. This is just precautionary.
As everyone said, the systems are well...
I am sorry that your order took longer to process due to the billing/shipping addresses on the account.
This whole process is done for the protection and benefit of Alienware customers.
If you need any help, please do...
Unfortunately we do not have the memory you originally wanted. I do see in our notes that you did go for the alternative memory and have already started the swap order.
I have PMed you with more information...