i think that the shield you are looking at is for the screen not the chassis.
The alienware chassis is scratch resistant. I don't think the same is true for the screen.
Are the 9700 screen dimensions the same as that of the 9750. I...
I have the same issue with the mouse. it happens when the monitor shuts down automatically.
I just disabled it in the powersettings. To make it come back i just hit the Fn+F3 key to switch between monitor setting and the mouse came back.
There is a respawn partition on the 9750's. at least there was on mine. so you can restore by hitting F10 on boot up.
I still bought the respawn DVD just in case though.
You will think it is well worth it if you ever do need em.
Alot of the 9750 drivers are in the dowload area of alienwares support site.
I couldn't find the f6 driver i needed but finally found it on intel's website.
that was of course...
I ordered it on the June 27th and it shipped today.
Video/Graphics Card: Dual 512MB NVidia® GeForce™ Go 7950 GTX - SLI Enabled
Chassis: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Stealth Black