Posts by Alienware-Eddie

I will forward this info to the Tech team. Thanks, Eddie

Drew, The motherboard revision changes constantly. I know that the newer BIOS versions are usually created to correct errors caused by changes in the revision of the MB. The Product Service Manager for Mobiles says "Drew states...

bradpokey, I will forward your request to the Product Service Manager in charge of Mobiles. I'll let you know as soon as I have an answer. TerraFORM, You are correct. I misunderstood the intent of the message.... I have had...

bradpokey, If you go to the Knowledge Base on the support site and in Category select Technical Support, in sub-category selet mobile systems you will get the top 15 issues. Thanks, Eddie

gsferrari, We work really close with FedEx to make sure that damage is minimal on every shipment. For the current systems, these boxes, and the method they are packed have been the most succesful. Thanks, Eddie

Drew, Are you experiemcing any issues with your system using 1.05? What revision MB do you have? Eddie

GodFather, First of all thank you for your input. This is the kind of stuff we need to become a better company everyday. Alienware has never and will never ship a broken computer. Every computer that leaves our factory is a fully...

Thanks guys, I am not actually a support technician but anything I can help out in I will. I'll make sure to drop by once or twice a day. Thanks, Eddie

Checkin...

I'd also like to clarify that contrary to Scott's post Alienware will never ship any systems that do not complete the burn-in period and the 200 point quality checklist. If you'd like to check that status of your order you can visit...