Posts by fatalsaint

Yeah.. Charles keeps saying "They are doing the best they can" to resolve this for their customers. But if you'll notice.. every time they say that they include an "But there are no guarantee's"... so basically ......

Yeah I haven't fully decided. I finally got my laptop back by having DHL redirect it to my former Command and having a friend ship it to me, which i will pay him back the money. But then of course this couldn't be over with...

Thank you for the Response Charles; I have one remaining question - why then when I called the PCT Support number on your website they were the ones that received the phone calls?? Should I first talk to a PCT Rep who will look to...

Well - My Dilemma is almost resolved. If I were anyone else other than a former military in military housing I would have been SOL. I called our old housing office to contact the people at the address - and allowed a forward of...

oddly enough i got the same answering lady as when i call PCT.. all lines are busy press 1 to hold. And then nobody answered and it disconnected me. I'll keep trying that number, thank you. I think they've all packed up and went home.

I ordered 3 year extended warranty i believe, and 1 year accidental coverage. So I'm really getting toasted out of a 3 year warranty. With ATS Out of business there is -no- way for me to contact the 'sender' of my laptop then. At...

Yup.. Exactly. I sent an email, btw. Still just getting ringing from the Sager Line.

Initially they thought I was under the Extended warranty and had me ship it to ATS. Then when I called and had to track it down we had it forwarded (or at least i thought) to the Sager Facility. I have no idea where my laptop has been...

What number did you use to reach PCT?

The bad thing here is I am still covered under my first year Sager Warranty. Yet for some reason all the entries in the Message History say from ATS Warranty INC, and the Shipper on my package said it came from ATS Warranty. I...