I bought a D820 after being VERY unimpressed with a e1505 a checked out at a Dell kiosk in the mall. Obviously i'm partially biased , but i'm very glad I spent the extra on the latitude. Now only maybe 10 people in this forum have gotten...
Well, firstly, it comes with 3 years of support so you don't have to rely on a forum where most of the people can't solve your problem. Secondly, you're a Rep for Dell and you can't get a replacement or next day business service?! Come on.
Do you still have the Name or Extension of the person who hooked you up with the D820? If not, call dell and give them your order number and then ask who was the rep. that hooked you up. They were supposed to gives us everything on the...
The fingerprint reader is excellent. Much MUCH better then IBM. I haven't had any trouble with it. Security/Fingerprint software is excellent I think as well.