Posts by Dell-Richard_B

Thank you for the replies. We have software and hardware engineers working on this. I can confidently say we are aware of your findings. We are making sure that the actual cause of the issue is the results you outlined and not...

Hello, My name is Richard; I am the Dell/Alienware laptop liaison for the Dell Community forums. For those of you who are experiencing audio issues which have been suggested to be related to DPC latency; I wanted to provide you an...

Hello, Could you please private message me the systems service tag. Then I would be able to tell you if your computer could be assist by Dell. Thanks,

Quote: Originally Posted by Amorget Actually, originally we where just going to take whatever $$ they offered instead, however the fact that they wanted a 15% restocking fee send me over the edge. So no, the color isn't...

Hello, In your post you quote it as written by me. That was actually written by Neil, which no longer works this board. Edit your post and remove the systems service tag and express service code information. You shouldn’t leave...

Quote: Originally Posted by JimBob Richard, finally sorted this with Dell. They have given me the option of keeping the machine, or returning it which is cool! Thanks. That is great to know!

Any updates?

Your private message has been received. Please look for my reply. Thanks,

I will be responding to your private message shortly. Thanks,

Well, I hope the person assisting will get everything taken care of for you quickly.