After re-inserting the memory my shutdowns stopped. In total my system shut down 5 times during the first 3 days I owned it. After tightening down the heatsink, and re-fitting the memory into its slot I have had ZERO issues. My belief is...
Good luck with your issue, I had the same one and I solved mine. Perhaps before you send it in you might want to try what worked for me.
Near page 3 is where I discovered my issue.
http://www.notebookforums.com/thread175425.html
Well, mine is fixed as I have not seen one single problem with it since. Now it is a rock solid system and has been on for days and days now without a restart
I hope my other thread helps anyone else that might encounter this issue.
I am in the process of redoing my computer room, so I thought I would throw up a sneak peak for everyone. I still have two more computes to get situated, but for now here is one section of the room.
Yes that is true, there seems to be a battery drain as well (slight one). I called Alienware on the issue and I was informed to not run the hotfix yet, and to wait for SP3 to be released and the final code to be finished. I have reverted...