1) I can only speak for the US, but I had to send Acer the laptop. (I used Fedex Express... it got there in two days though I didn't pay for the 2 day service).
2) I had a simple "replace the heatsink/fan" problem. They did...
For performance, the Core Duos will beat the Turion 64s. But they are more costly.
I would also go with the 1.3MP camera, 0.3 is just junk. $170 is worth the investment.
It isn't the best CPU or graphics. With the Intel integrated card, you won't get great gaming performance. It will play older games, but don't expect it to play the latest DirectX 10 games at high performance.