Posts by mantecca

Sorry I haven't gotten back sooner. This all went nowhere. i spoke with two more guys at corporate. I was calm and so were they but they said because there was some sort of spillage on there they just can't do it. I asked for pictures...

Oh Man.... I have to apologize in a way. Like I said I haven't been on the site in about 2 years since my first incident. And then I wrote this here as if I was one of the unlucky ones. I just got through reading an hour of posts and...

Thanks for the support. I deffinatley need to keep my cool with them. And usually i'm good in these situations but I really didn't see this coming. I actually expected them to say to me we are sending you a brand new gateway. Plus I...

I have not posted here in about 2 years. Last time the situation was I sent my M6809 in for the cracked hinge problem. After two weeks I contacted them and they said the screen was cracked when they got it and I need to pay. It was fine...

I would hold on to it for now. I sent mine into emachines for the same thing and was contacted back that the LCD was cracked. The LCD was fine when it shipped to them. Long story short is that I paid them $300 for the new screen two...

Thanks for the advice. I'm not sure what paperwork I would need. They sent me the box to ship it back in. They paid for the insurance on it. It's their word against mine. Right? I don't mind taking the time to fight it but nobody can...

I wanted to update my situation with the screen. Emachines refused to fix it. They sent me pictures showing the damage which wasn't pretty. They told me to contact Fed Ex. After three weeks of waiting for Fed Ex to get in touch with me...

It was insured for up to $1000 with Fed Ex. Emachines said the box looked fine when they got it. They are the only ones who can claim it was Fed Ex's fault. Somehow that box can't be found now. This laptop has been great to me until...

The call to make me pay for the repair was from the corporate office. I've been dealing with them directly. The first guy didn't want to hear my story. Either they ship it back broken or I pay. Second guy was more respectful and is...

I sent my 6809 back to them to repair the cracked hinge. After not getting it back for two weeks I called and they said they are holding it because of a cracked LCD. It was fine when i shipped it. They want me to pay 494 to replace it....