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Mountain Man has hit the nail on the head. When making a purchase like this, I consider customer service part of the price. After this experience, I won't buy anything that has warranty coverage through the mail. I will spend more and buy from a local business where I can take the machine back and talk face to face with someone.
I passed through a larger base not long ago and the PX had small Averatec laptops for $850. I almost bought one just to have a backup for when my EX7 is down. It reminded me of a Cadillac dealership in Dallas Texas back in the 80's. They offered a free Yugo along with a fully loaded Cadillac if you bought a service package. With the service package, they would come by your house once a month and pick up your Cadillac. It would be completely serviced and cleaned, and the free Yugo was so you would have a car to drive on that day.
After my computer is repaired this time, I won't be contacting Hypersonic anymore. I'll take my computer to a local repair shop if I have a problem I can't fix myself.