Sudden shutdowns with 9750-C ... I've just started having this problem myself. At first it was only when I was playing EVE Online and my GPU *WAS* getting quite ...

trifidac · 03-22-2007, 06:35 PM

My notebook is 11 months old. From about the 3 month mark, I'd get a sudden shutdown occasionally. At first, it was a once a month type of thing. Now it happens almost constantly if I try to play any games. It happens from the desktop with a browser open as well, though not as often. Right before it happens, the CAPS LOCK, NUM LOCK, and SCROLL LOCK lights will flash repeatedly. Then the computer just does a hard shut down.

I have cleaned the vent grills for the fans, tested out my memory using Memtest+, and installed the latest drivers for this model from the sagernotebooks.com site. I've been monitoring the CPU temp with Speedfan, so I know my CPU temps have been around 40C or lower when the problems occer. I can't find any utilities to let me monitor the GPU temps. But I do know that neither the exhaust temp, nor the front left corner of the notebook, are hot

Searches on the internet suggest it's a GPU problem, but I'm not really sure what I can do at this point to resolve this at this point.

Here are the specs for my machine:

Item Description Qty Unit Price Price
----------------------------------------------------------------------------
124 Sager 9750-C Notebook: 9750-C 1 $2968.00
$2968.00
1518 Display: 17" WSXGA+ LCD (Glossy 1680
X 1050)
1308 Dead Pixel Policy: Standard Dead
Pixel Policy
1521 Processor: AMD A64 X2 4400+
1459 Graphics Card: nVIDIA GeForce Go 7800
GTX w/GDDR3 18sd
1361 RAM: 1024MB 400DDR (1-1024MB)
1476 Primary Hard Drive: 60GB 7200RPM SATA
1495 Secondary Hard Drive: 60GB 7200RPM
SATA
539 Bay 1 Media Drive: 8X DVD/24X10X24
CDRW Combo Drive
1010 Modem: 56K RJ11 Phone Modem
853 Network Card: 10/100/1000 NIC
352 Operating System: Windows XP Home
(+SP2 CD)
846 Raid: Hardware Raid 0 configured with
OS pre-install
1381 Wireless Network: Internal 802.11g
wireless
1314 Office Software: None
356 Warranty: 1 year warranty, lifetime
tech support
1355 Extended Warranty(US only): Please
click the "?" for warranty details
1355 Accidental Warranty(US only): Please
click the "?" for warranty details

br2 · 03-22-2007, 07:22 PM

It's really hard to clean out the vents in the 9750. Next time I do I'll get some compressed air thing for it. I had that happen a couple times before I cleaned both out. Did you get a long series of beeps? If cleaning the vents doesn't work you should get it to Sager before the warranty is up.

tech-addict · 02-07-2008, 01:38 AM

I have this same exact problem with my D900K (completely clean / not overheating at all) , what was the solution you came up with?

EzNoobPwned · 08-18-2008, 04:43 AM

I've just started having this problem myself. At first it was only when I was playing EVE Online and my GPU *WAS* getting quite hot. I should note that it wouldn't happen when playing any other games and my GPU would get equally hot. Now it has happened a few times even durring startup after I let my laptop cool down. I have noticed I only get this problem when it is "hot" inside my apartment (we have been having night time temps as high as 75F=24C)

I should also note that I had the GPU refurbished after it sustained heat related damage (somebody set a blanket ontop of my running laptop over night and high-temp safeties didn't kick in) about 6 months ago.

03-22-2007, 06:35 PM	#1
trifidac Registered User Join Date: Mar 2007 Posts: 1 Credits: -339	Sudden shutdowns with 9750-C My notebook is 11 months old. From about the 3 month mark, I'd get a sudden shutdown occasionally. At first, it was a once a month type of thing. Now it happens almost constantly if I try to play any games. It happens from the desktop with a browser open as well, though not as often. Right before it happens, the CAPS LOCK, NUM LOCK, and SCROLL LOCK lights will flash repeatedly. Then the computer just does a hard shut down. I have cleaned the vent grills for the fans, tested out my memory using Memtest+, and installed the latest drivers for this model from the sagernotebooks.com site. I've been monitoring the CPU temp with Speedfan, so I know my CPU temps have been around 40C or lower when the problems occer. I can't find any utilities to let me monitor the GPU temps. But I do know that neither the exhaust temp, nor the front left corner of the notebook, are hot Searches on the internet suggest it's a GPU problem, but I'm not really sure what I can do at this point to resolve this at this point. Here are the specs for my machine: Item Description Qty Unit Price Price ---------------------------------------------------------------------------- 124 Sager 9750-C Notebook: 9750-C 1 $2968.00 $2968.00 1518 Display: 17" WSXGA+ LCD (Glossy 1680 X 1050) 1308 Dead Pixel Policy: Standard Dead Pixel Policy 1521 Processor: AMD A64 X2 4400+ 1459 Graphics Card: nVIDIA GeForce Go 7800 GTX w/GDDR3 18sd 1361 RAM: 1024MB 400DDR (1-1024MB) 1476 Primary Hard Drive: 60GB 7200RPM SATA 1495 Secondary Hard Drive: 60GB 7200RPM SATA 539 Bay 1 Media Drive: 8X DVD/24X10X24 CDRW Combo Drive 1010 Modem: 56K RJ11 Phone Modem 853 Network Card: 10/100/1000 NIC 352 Operating System: Windows XP Home (+SP2 CD) 846 Raid: Hardware Raid 0 configured with OS pre-install 1381 Wireless Network: Internal 802.11g wireless 1314 Office Software: None 356 Warranty: 1 year warranty, lifetime tech support 1355 Extended Warranty(US only): Please click the "?" for warranty details 1355 Accidental Warranty(US only): Please click the "?" for warranty details

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03-22-2007, 07:22 PM	#2
br2 . Join Date: May 2003 Posts: 285 Credits: 389	It's really hard to clean out the vents in the 9750. Next time I do I'll get some compressed air thing for it. I had that happen a couple times before I cleaned both out. Did you get a long series of beeps? If cleaning the vents doesn't work you should get it to Sager before the warranty is up.

02-07-2008, 01:38 AM	#3
tech-addict Registered User Join Date: Feb 2008 Posts: 1 Credits: -160	I have this same exact problem with my D900K (completely clean / not overheating at all) , what was the solution you came up with?

08-18-2008, 04:43 AM	#4
EzNoobPwned Registered User Join Date: Aug 2008 Posts: 1 Credits: 240	I've just started having this problem myself. At first it was only when I was playing EVE Online and my GPU WAS getting quite hot. I should note that it wouldn't happen when playing any other games and my GPU would get equally hot. Now it has happened a few times even durring startup after I let my laptop cool down. I have noticed I only get this problem when it is "hot" inside my apartment (we have been having night time temps as high as 75F=24C) I should also note that I had the GPU refurbished after it sustained heat related damage (somebody set a blanket ontop of my running laptop over night and high-temp safeties didn't kick in) about 6 months ago.