XPS m1730 video card problems... uh oh ... mine recently went too... bad sign, it is only 2 months old

Nemy · 03-22-2009, 07:17 AM

Both m8800gtx have an error code 43 in hardware device manager (vista32).
Well, here is what is going on. I have an m1730 that has been working A1 since I got until yesterday when I installed CoD:WaW.
It might be just a coincidence though because the game was playing good for a while until I got kicked out of the game and when I tried to launch the game again it said I had a DirectX corruption. So I took a look at directx diag and saw no problem, except for video card info showed nothing!
This is where I decided to look in hardware manager and saw the dreaded exclamation point (error 43) for both my cards.
I did a full video driver uninstall, then did a driversweeper and took out all nvidia stuff and tried to install my drivers again and still get the same error!
Are my video cards messed up? I will be attempting a clean install on another spare drive today to see if it really a driver/software conflict.

woodstock · 03-22-2009, 09:01 AM

if it is infact a hardware fault, man that sucks if you are out of warranty! i suspect it is a software fault though, the re installation on a spare drive is always my first choice so post your results afterwords. i hope it is a simple fix!

Nemy · 03-22-2009, 01:01 PM

Well, it seems to be a hardware failure!
I've just finished re-installing Vista32 Ultimate and all related drivers and the two m8800gtx appear with (!) and code 43 in hardware menu.
I still have warranty (3 years total) so I should be okay. I wonder what Dell will ask me to do when I call them up!
I guess I'll do that right now and see

woodstock · 03-22-2009, 01:04 PM

phew... lucky it is still under warranty

Nemy · 03-22-2009, 01:39 PM

I just ran gpuz and it show both video cards but sli disabled.
When I choose card #2 it comes up with odd info so I'm guessing one of the cards has failed!
Now, time to call Dell.

Nemy · 03-22-2009, 02:36 PM

Well, I've been on the phone for 45 minutes now and the tech is trying his hardest to fix it remotely, LoL.
So funny, but he is losing my time... damn support sucks... just send someone to change my video cards dude!

zzpulp · 03-22-2009, 03:42 PM

Quote:

Originally Posted by Nemy

I just ran gpuz and it show both video cards but sli disabled.
When I choose card #2 it comes up with odd info so I'm guessing one of the cards has failed!
Now, time to call Dell.

I would expect card #2 to show up weird if sli was disabled but thats just me. I don't have SLI or use GPU-Z frequently; I'm just giving my perspective.

MrEvil · 03-22-2009, 04:15 PM

Tried getting video card drives from a source other than Dell?

Mind you the 1730 doesn't have seperate video cards. You have a single graphics card with two GPUs on it. SLI with two seperate cards only works on nvidia chipsets. On Laptops with SLI video cards, it's a single board with all the SLI compositing on the video card.

Nemy · 03-22-2009, 06:05 PM

Well, lets put it this way, after 70 minutes on the phone Dell did all they could remotely so now they will be sending me a tech tomorrow to change the video card.

to be continued...

ACHlLLES · 03-22-2009, 10:22 PM

I had mine changed once.

Just make sure to ask for spare parts such as media pad incase the tech breaks/warps yours.

Nemy · 04-21-2009, 06:03 AM

Oups... forgot to put in my follow up.
Tech came over and changed the video card.
All has been well since then.
Cheers.

woodstock · 04-21-2009, 07:48 AM

mine recently went too... bad sign, it is only 2 months old

03-22-2009, 07:17 AM	#1
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	XPS m1730 video card problems... uh oh :( Both m8800gtx have an error code 43 in hardware device manager (vista32). Well, here is what is going on. I have an m1730 that has been working A1 since I got until yesterday when I installed CoD:WaW. It might be just a coincidence though because the game was playing good for a while until I got kicked out of the game and when I tried to launch the game again it said I had a DirectX corruption. So I took a look at directx diag and saw no problem, except for video card info showed nothing! This is where I decided to look in hardware manager and saw the dreaded exclamation point (error 43) for both my cards. I did a full video driver uninstall, then did a driversweeper and took out all nvidia stuff and tried to install my drivers again and still get the same error! Are my video cards messed up? I will be attempting a clean install on another spare drive today to see if it really a driver/software conflict. __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

03-22-2009, 01:01 PM	#3
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	Well, it seems to be a hardware failure! I've just finished re-installing Vista32 Ultimate and all related drivers and the two m8800gtx appear with (!) and code 43 in hardware menu. I still have warranty (3 years total) so I should be okay. I wonder what Dell will ask me to do when I call them up! I guess I'll do that right now and see __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

03-22-2009, 01:04 PM	#4
woodstock m1730 Join Date: Sep 2005 Location: Davis, CA. Posts: 12,601 Credits: 1,289	phew... lucky it is still under warranty __________________ RANGERS LEAD THE WAY GATEWAY P6860-FX T9300\|4GB DDR2\|8800 GTS\|DELL 2408 DISPLAY\|W7 64\|2X500GB RAID 0 SONY VAIO CS 215J THE WIFE'S T6400\|4GB DDR2\|W7 64\|250GB XPS 400 SERVER 925 PENT D\|4GB DDR2\|7900 GT\|VISTA\|4 TB XPS 1645 I7 820qm\|8GB DDR3\|RBGLED\|ATI 4670\|500GIG\|W7 64

03-22-2009, 01:39 PM	#5
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	I just ran gpuz and it show both video cards but sli disabled. When I choose card #2 it comes up with odd info so I'm guessing one of the cards has failed! Now, time to call Dell. __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

03-22-2009, 02:36 PM	#6
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	Well, I've been on the phone for 45 minutes now and the tech is trying his hardest to fix it remotely, LoL. So funny, but he is losing my time... damn support sucks... just send someone to change my video cards dude! __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

Notebooks For Sale

User Links

Latest Pricing

Top Posters

Todays Top Posters

Fastest Benchmarks

Latest Benchmarks

03-22-2009, 09:01 AM	#2
woodstock m1730 Join Date: Sep 2005 Location: Davis, CA. Posts: 12,601 Credits: 1,289	if it is infact a hardware fault, man that sucks if you are out of warranty! i suspect it is a software fault though, the re installation on a spare drive is always my first choice so post your results afterwords. i hope it is a simple fix! __________________ RANGERS LEAD THE WAY GATEWAY P6860-FX T9300\|4GB DDR2\|8800 GTS\|DELL 2408 DISPLAY\|W7 64\|2X500GB RAID 0 SONY VAIO CS 215J THE WIFE'S T6400\|4GB DDR2\|W7 64\|250GB XPS 400 SERVER 925 PENT D\|4GB DDR2\|7900 GT\|VISTA\|4 TB XPS 1645 I7 820qm\|8GB DDR3\|RBGLED\|ATI 4670\|500GIG\|W7 64

03-22-2009, 04:15 PM	#8
MrEvil The Dr House of PC repair Join Date: Feb 2006 Location: Amarillo TX Posts: 4,451 Credits: 148	Tried getting video card drives from a source other than Dell? Mind you the 1730 doesn't have seperate video cards. You have a single graphics card with two GPUs on it. SLI with two seperate cards only works on nvidia chipsets. On Laptops with SLI video cards, it's a single board with all the SLI compositing on the video card. __________________ Notebook Forums' resident Dell/IBM/Sony field service technician. My Notebook: Dell Latitude D820 \| Intel Core Duo T2500 \| 2GB DDR2 \| 15" WSXGA screen \| nVidia Quadro 120m \| 250GB Hard Drive \| Samsung DVD-RW drive My Netbook: ASUS Eee(vil)PC 1000HE upgraded to 2GB of RAM running Windows 7 My Desktop: Intel Core 2 Quad QX9300 @ 3.5Ghz Liquid cooled \| 4GB Corsair Dominator DDR 1066 \| ATi Radeon 4870 \| Western Digital Velociraptor 300GB \| ASUS Maximus Formula motherboard \| Vista Ultimate x64

03-22-2009, 06:05 PM	#9
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	Well, lets put it this way, after 70 minutes on the phone Dell did all they could remotely so now they will be sending me a tech tomorrow to change the video card. to be continued... __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

03-22-2009, 10:22 PM	#10
ACHlLLES M1730, M90, &amp;amp;amp;amp;amp;amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp Join Date: May 2006 Posts: 2,193 Credits: 3,504	I had mine changed once. Just make sure to ask for spare parts such as media pad incase the tech breaks/warps yours. __________________ M90\|T5500\|2GB \|FX 2500M\|160GB 5400RPM HDD\|WXGA\|Vista Ultimate \| 8X DVD+/-RW \| PRO/Wireless 3945\|350 BT & 3 Yr Mobility War. M1330\|T7500\|2.5GB\|8400M\|WLED(Toshiba!)w/ Cam\|120GB 5400RPM HDD\|& more! M1730\|2.4GHZ\|4GB\|320GB HD\|8800GTX SLI\|BT\|WIFI\|3Yr CCare

04-21-2009, 06:03 AM	#11
Nemy Registered User Join Date: Jan 2006 Location: Gatineau area, Canada Posts: 83 Credits: 2,905	Oups... forgot to put in my follow up. Tech came over and changed the video card. All has been well since then. Cheers. __________________ No more laptop... Now using Studio XPS 435T i7-920, 9GB DDR3, 640GB RAID 1, ATI HD4870 with SX2210 Monitor. Dell Inspiron 9300, M760, 1GB Ram, 60GB HDD, 17" WUXGA, Go6800 (370/770) v91.31 drivers ARRIVED: XPS M1730 \| T9300 Core 2 Duo \| 2 x 512MB GeForce 8800M GTX\| 4GB DDR2 667MHz \| 200GB 7200RPM HDD \| 17" 1920x1200 WUXGA w/Truelife \| Vista Ultimate \| Bluetooth

04-21-2009, 07:48 AM	#12
woodstock m1730 Join Date: Sep 2005 Location: Davis, CA. Posts: 12,601 Credits: 1,289	mine recently went too... bad sign, it is only 2 months old __________________ RANGERS LEAD THE WAY GATEWAY P6860-FX T9300\|4GB DDR2\|8800 GTS\|DELL 2408 DISPLAY\|W7 64\|2X500GB RAID 0 SONY VAIO CS 215J THE WIFE'S T6400\|4GB DDR2\|W7 64\|250GB XPS 400 SERVER 925 PENT D\|4GB DDR2\|7900 GT\|VISTA\|4 TB XPS 1645 I7 820qm\|8GB DDR3\|RBGLED\|ATI 4670\|500GIG\|W7 64

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
M1730 Video card question	Master_Trancer	Dell Home (Inspiron, XPS, Studio)	3	12-08-2008 02:12 AM
Dell Xps M1730 Video Card Upgrade?	esd safe	Dell Home (Inspiron, XPS, Studio)	7	11-01-2008 09:45 AM
Video card upgrade for m1730	wickerman	Dell Home (Inspiron, XPS, Studio)	12	02-13-2008 05:48 PM
XPS M1730 video card upgrade options...	CTLVR	Dell Home (Inspiron, XPS, Studio)	4	11-19-2007 10:25 PM