I just got my new Sager NP8662 from a small Sager reseller and sure enough the screen has noticeable discoloration on the right-hand side. Somehow, deep in my gut, I knew that by ordering this laptop I was risking some problem, whether it be dead pixels (avoided that!) or a loose part or something... well, I got the screen with uneven contrast.

I called Sager warranty support and the a**hole said to me that he has NEVER heard of my problem before (as if I was just making this up!) -- do these people think we spend our free time calling them up to complain about non-existent problems? Does this jerk-off really think this is how I want to spend my day, talking on the phone with HIM about my computer problems? He told me it sounded like something they probably couldn't do much about, but he'd let me send it in anyway. Of course they don't mention how long the repair - if they even repair it at all - is going to take - I'm guessing six weeks based on what other folks report.

Is it too much to ask for a computer to be in excellent condition when we pay almost $2000 for it!? I brought my computer in to a local tech support guy also to ask him how I could clarify my screen problem for the Sager folks. This guy had NO sympathy and told me that unless I'm doing graphic design work I should just suck it up and ignore. No, sorry, but I have a right to type a Word Document without staring at uneven colors - isn't that the reason I paid so much for this machine? So I could experience high performance?

I have used laptops for seven years now and I have yet to meet ONE computer company or ONE tech support guy who admits they are wrong and who wants to help me solve my problem.

Someone needs to start a computer company that stands by its product w/o the hassle.

I would push for the "tech" supervisor. Agreed that it was poor response from the Support Desk, negating customer before taking down the complaint.

cheers ...

I agree you did not get the response you deserved. They should of handled with support not doubt.

That said and please understand I am not trying to be critical of you, I myself have been guilty of both. You call when I know you are less than happy. You mention this has happened also in the past.

So my point is even if you are correct honey gets more flies. Should you have to? Are you wrong? Maybe not but results matter right? I had an issue with DeLL once the customer support could not understand my very simple basic point. I ended up ending the conversation with the representatives who insisted on being obtuse (many). Over the course of several days and time outs keeping my cool above what I should of had to I finally got a rep with common sense and my issue was resolved.

My only point is try and be in complete control of your justifiable frustration. Don't be afraid to end a call with a less than helpful rep and recall. How they understand your issue can be important for how they code and deal with the issue. Yes you will have to send in and that sucks. But maybe they will classify as DOA and ship new saving some time?

Reps have personalities and skills some better some worse, try and get a good one and you could be better off.

Good Luck.

I would call the small company you deal with and have them advocate on your behalf to Sager. Sager is a VERY abrupt company, they shoot from the hip, and they are brutal in their wording, the best way to keep them in check is to have your reseller help you by keeping a file as well with what is wrong with the computer. In doing so, you have your reseller as an advocate, and resellers can more easily control Sager. It's not your fault, it's just the way Sager's workers are... short-fused, quick-at-the-hip, and tell it like it is. If you can just keep calm and get your reseller as needed to advocate, you'll do fine.

If you must know, my np8662 is going back to sager for a mousepad replacement.. it's right clicker is stuck.

Jason