Sager Resellers

[Coldbourne]

It has become readily apparent to me over the course of my dealings with companies of late, that there is a distinct and tangible difference in the way in which Sager Resellers handle themselves.
I am of course referencing primarily the big three; PC Torque, Discount Laptops and Power Notebooks.

All three of these companies seem to exhibit a moral philosophy and general disposition that is at odds with the majority of the commercialistic market that makes up computer sales.
Their customer relations are both personable and sincere, their staffs knowledgeable and their policies open. At no point in time have I ever gotten the impression that these companies are out to simply make money, despite the fact that failing to maintain revenue would be far more detrimental to them than to corporate giants such as Dell.
Yet they persist in the almost martyr like manner to maintain integrity and honesty while their fellows in the retail world continue to pander their snake oil salesmanship to every unwary consumer that they can sink their talons into.
Many of you here have had the unrelenting joy of dealing with tech support and sales reps from retailers such as Alienware, Dell, HP, and Sony. Not that they were not enjoyable, I mean I appreciate the opportunities to learn a second language and engage in a little over-the-phone S&M.
However, when if I need a problem fixed or a question answered it would seem that I am speaking with the wrong department.

Not so with our beloved Sager resellers. But why is this? It is as if Matt, Luke, and the Don were all separated at birth but rejoined their sibling at an advanced school for ethical business practices.
I have the joy of managing purchasing for my department, which entails dealing with Uber amounts of vendors. If everyone did business like the sager boys, then I swear my hair would start re-growing and I could loose the medicinal purpose herbal remedy (it's for my cataracts).

As to the why, the world may never know.
But what I do know is that these guys do a rockin' job, and they deserve our thanks. x-Tra kudos to Luke & Adam for running such an honest, un-biased, and open forum to support their customers and fellow enthusiasts. We owe you guys a debt of gratitude.

My $0.02, for what it is worth.

[Guenat]

Hear, Hear! I am a very satisfied DiscountLaptops.com customer. I had a chance to see what you are talking about when I had a problem with the case on my new 4750 cracking. Matt responded to my e-mail, and called me within an hour of my complaint. However when I gopt away from Discountlaptops.com, and had to go to Sager, I had to learn Cantonese... oh well, they were still helpful, just hard for this Texas boy to understand.