maybe it's just me, maybe i'm doing something wrong but two dead hard drives in my dell 9300 isn't cutting it for me.
i have the travelstar 60 gb 7200 rpm drive in my inspiron 9300, purchased in november from newegg and mid-june, the drive goes completely dead. i sent it in to hitachi rma, and they cross shipped it no problem. the second drive they gave me, refurbished, less than one month, now is completely dead. i'm annoyed since i lost some of my data which i didn't back up because i figured "hey, they sent me a new drive, what's the chances it will die too." but it did. so i called hitachi this morning and spoke to two reps. both were rude and didn't even want to help me. they said i should be doing the rma thing online and they never heard of cross shipping as an option. after much complaining and telling the second rep that cross shipping does exist, he finally says "well you used your one time cross shipping option." what the heck is that supposed to mean? i mean, first he tells me it doesn't exist and then he says it does but i used my last one?
the reason i really want it cross shipped is because i want my laptop up and running asap and i don't have a ESD bag on hand (which they require for returns) and it would take twice the amount of time to request a ESD bag, send my hd bag, then have them ship the new hd.
i'm sorry i'm just blowing off steam. i wonder if anyone else had problems with hitachi customer service. they just seem unfriendly.
i have the travelstar 60 gb 7200 rpm drive in my inspiron 9300, purchased in november from newegg and mid-june, the drive goes completely dead. i sent it in to hitachi rma, and they cross shipped it no problem. the second drive they gave me, refurbished, less than one month, now is completely dead. i'm annoyed since i lost some of my data which i didn't back up because i figured "hey, they sent me a new drive, what's the chances it will die too." but it did. so i called hitachi this morning and spoke to two reps. both were rude and didn't even want to help me. they said i should be doing the rma thing online and they never heard of cross shipping as an option. after much complaining and telling the second rep that cross shipping does exist, he finally says "well you used your one time cross shipping option." what the heck is that supposed to mean? i mean, first he tells me it doesn't exist and then he says it does but i used my last one?
the reason i really want it cross shipped is because i want my laptop up and running asap and i don't have a ESD bag on hand (which they require for returns) and it would take twice the amount of time to request a ESD bag, send my hd bag, then have them ship the new hd.
i'm sorry i'm just blowing off steam. i wonder if anyone else had problems with hitachi customer service. they just seem unfriendly.
