Thank you for contacting Sony Online Support.
We understand the difficulties you are experiencing. We suggest that
you install all the critical updates of Windows Service Pack 2 before
installing the Windows Service Pack 2. If you have not installed the
critical updates, we suggest that you uninstall the Windows Service Pack 2.
We have searched our support knowledgebase and found the following
article that should assist you with this issue. Please click the URL link
below to review the information on uninstalling the Microsoft Windows
Service Pack 2 (SP2) update:
http://www.iq.sony.com/srvs/autoresponse.asp?id=182389
Please follow the procedures given below to determine if your battery
needs charging, cleaning, or replacing:
NOTE: VAIO Notebook systems that ship with an AMD processor do not
offer remote battery hardware diagnostics, please contact the
SONY Customer Information Service Center by phone. This will
allow our telephone technicians to diagnose your battery issues
further. We are available at 888-476-6972, 24 hours a day,
7 days a week. Outside the US or Canada, you may contact us at
239-768-7676.
1. Without the A/C adapter attached to the Notebook and the battery
fully inserted, attempt to power on the unit:
a. If the system boots up, the battery is functioning but may need
to be charged.
b. If the system does not boot, turn the unit off. Remove and then
reinsert the battery. Try to power on the unit again. If it
powers up, the electrical contacts on the battery may been become
oxidized creating a poor connection. Power down the system,
remove the battery and clean the contacts with a pencil eraser.
2. If the system will not start on battery power, completely power the
system down and reconnect the A/C power adapter. Leave the battery
in the Primary battery bay and start the system using the A/C power.
a. Hold the Fn key and press the F2 key. A window will appear and
indicate both an A/C plug and a battery symbol. The shaded are in
the battery symbol indicates the charge left in the battery.
b. If the battery indicator does not show over 15%, charge the
battery 12 hours (overnight). Check to see if the battery charge
indication changes. If the battery charge increases overnight
restart the battery diagnosis at step 1.
c. If the indicator does not change there is a hardware issue that
will require either repair or replacement. Either the battery has
failed and requires replacement or the internal Notebook power
connections in the primary battery bay have failed and require
repair.
3. For those VAIO Notebook systems which offer dual battery bays (for
secondary batteries) you may try to determine which hardware issue
you have:
a. Power down the system and remove the battery from the Primary
Battery Bay. Insert the battery into the Secondary Battery bay.
b. Disconnect the A/C power and attempt to power the system using
the battery ONLY. If the system starts, the battery is
functioning. Hold the Fn key and press the F2 key. If the battery
indicator does not show over 15%, power down the system and
charge the battery in the Secondary Bay for 12 hours (overnight).
Check to see if the battery charge indication changes. If the
battery charge increases, the battery is functioning normally and
the issue was in the internal Primary Battery Bay. Although the
system will function using the Secondary Bay, SONY strongly
recommends you call in to have your notebook serviced.
NOTE: We are available at 888-476-6972, 24 hours a day, 7 days a
week. Outside the US or Canada, you may contact us at
239-768-7676.
c. If the system still will not start, completely power the system
down and reconnect the A/C power adapter. Leave the battery in
the Secondary Battery bay and start the system using the A/C
power. Start the Battery Scope application. If Battery Scope
reports 0% and Full charge capacity 0 maH, Design Capacity 0 maH,
then the battery needs to be replaced.
NOTE: Notebook batteries come with a 30 day warranty. If a battery you
purchased from SONY failed within that time, it will be replaced
under warranty. Should your battery fail outside the provided
warranty period, a replacement may be purchased directly from
our MTC (Manufacturing Technology Centre) at 877-779-9929.
NOTE: The Manufacturing Technology Centre can only bill and ship parts to Canadian addresses. If you are currently outside of Canada, you would need to have a friend, relative, or business associate inside Canada place and receive the order for you.
When they receive the part, they could then forward it to your current location.
NOTE: Certain internal parts may be classified as "Non-Consumer Replaceable" by the Parts Center. If your part is unavailable for purchase, your product will require service to obtain replacement.
NOTE: If the Parts Center does send you an internal replacement part, it will not come with installation or replacement instructions. The support center does not have instructions for the installation of these types of parts and can not provide assistance with their installation.
Should you require assistance with the part's installation, you will need to send the unit for service.
TIP: If you want a more interactive support experience you may
want to try our LiveAssist Chat support available at:
http://www.iq.sony.com/srvs/conversation/liveassist.asp
Thank You,
Your Sony Email Response Team
Online Support and Services Centre
Sony of Canada, Ltd.
CP63
Pavan
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Original Message Follows:
------------------------
Model/SN : S360 /
OS : Windows XP
Hardware : Other Hardware
Issue : Other Software
:
Message : I bought a Vaio S360 in April, 2005. I noticed that
recently, if I shut down the notebook completely, and then don't use it for
2 or 3 days, the battery usage goes down. Specifically, my battery
meter was at 73% when I shut it down, but when I opened the notebook after 2 days, the battery meter goes to 52%. Leaving the notebook idly
running for an hour resulted in the battery going down to 51%. Is there
something wrong with the battery or windows setting that's making the
notebook draw battery power when the notebook is completely shut down? I'm using WinXP Pro with SP2, upgraded to 1gb ram, and I'm shutting down by going to 'Turn off computer' in windows and clicking turn off. The wifi
switch is set to on.
Thanks for your time. |
