I just wanted to make a post warning some users about the possible run-around Dell Financial Services will give you. I used my Dell Preferred Account to help my parents purchase a new desktop in January and they've been paying the bills for it. Well now I'm looking at getting a new notebook before school starts and my parents gave me the rest of the money to pay off the remaining balance of ~$700.
So I called on Friday, because I thought at first, I'd just put part of the notebook on my Dell Preferred Account and pay the rest through my debit/credit card. Well, apparently, Dell can't split bills like that, which is stupid in itself. I then called DFS. The girl told me to pay off the bill over the phone from my checking account and that way it will post by Tuesday. I'm like, I guess that will work. I should prbly note that in the process of paying all this off, they have ~$150 extra of my money.
So Monday comes and I see that the moneys been taken out of my checking account. I got all excited, but then I looked at my Dell account and my available credit is still is only at $952. I was like, that makes no sense, so I called. This is when I found out that they have the right to hold my money for 19 days before posting it to my available credit. They acknowledged having my money, but they couldn't just post it to my available credit. I was like: "What's with that? It's all electronic; you have the money." So they processed a request to post the amount to my account faster and that I'd get a call back within 24 hours.
Tuesday came, no call. So I called back. The guy says the same thing and says that he'll presubmit the request. I was only on a 15 minute break from work so I just said, "Sure just do that."
Finally we get to today. I was not happy when I hadn't heard for anyone. They even had my cell phone, but not one DFS rep had called me back. So I called to speak to a supervisor. This is when I finally found out about this 19-day thing in detail and why it exists. Well that's all well and good, but then I found out that I had been lied to multiple times. First, the girl I paid the bill said I'd be able to purchase my computer by Tuesday, which has since past. Then, second, it's 24 to 48 hours to process the request to post the money early. Well this didn't make me any happier. So the supervisor told me he'd look into the request and call me as soon as it was processed. Given the new 48 hour deadline, the Monday request should have ran its course by 1:30p today, but I never got a phone call. Having been smart, I got Jack the supervisor's extention, so I called him back today around 4. He was not very happy to be talking to me this time and tried to get me off the phone as soon as possible. He still says he'll call as soon at the request is processed, but said that there was no one higher I could talk to.
Finally, I tried Dell purchases themselves. I realize that they're totally separate, but I thought I'd try. Well they can't really do anything, so that didn't help. They were at least nice though.
So the moral is: Beware that Dell will hold your money as long as possible for no reason, though they say it's to verify it. What verification do you need? It was electronic, you already said you had it, just post it to my available credit. I don't even want all of it, just half maybe? Not too mention that in the process of trying to pay it off in order to setup a notebook purchase, they got more than enough money from me. They prbly owe me at least $100. So I hope this will help out someone so they're not stuck like I am at this point.
So I called on Friday, because I thought at first, I'd just put part of the notebook on my Dell Preferred Account and pay the rest through my debit/credit card. Well, apparently, Dell can't split bills like that, which is stupid in itself. I then called DFS. The girl told me to pay off the bill over the phone from my checking account and that way it will post by Tuesday. I'm like, I guess that will work. I should prbly note that in the process of paying all this off, they have ~$150 extra of my money.
So Monday comes and I see that the moneys been taken out of my checking account. I got all excited, but then I looked at my Dell account and my available credit is still is only at $952. I was like, that makes no sense, so I called. This is when I found out that they have the right to hold my money for 19 days before posting it to my available credit. They acknowledged having my money, but they couldn't just post it to my available credit. I was like: "What's with that? It's all electronic; you have the money." So they processed a request to post the amount to my account faster and that I'd get a call back within 24 hours.
Tuesday came, no call. So I called back. The guy says the same thing and says that he'll presubmit the request. I was only on a 15 minute break from work so I just said, "Sure just do that."
Finally we get to today. I was not happy when I hadn't heard for anyone. They even had my cell phone, but not one DFS rep had called me back. So I called to speak to a supervisor. This is when I finally found out about this 19-day thing in detail and why it exists. Well that's all well and good, but then I found out that I had been lied to multiple times. First, the girl I paid the bill said I'd be able to purchase my computer by Tuesday, which has since past. Then, second, it's 24 to 48 hours to process the request to post the money early. Well this didn't make me any happier. So the supervisor told me he'd look into the request and call me as soon as it was processed. Given the new 48 hour deadline, the Monday request should have ran its course by 1:30p today, but I never got a phone call. Having been smart, I got Jack the supervisor's extention, so I called him back today around 4. He was not very happy to be talking to me this time and tried to get me off the phone as soon as possible. He still says he'll call as soon at the request is processed, but said that there was no one higher I could talk to.
Finally, I tried Dell purchases themselves. I realize that they're totally separate, but I thought I'd try. Well they can't really do anything, so that didn't help. They were at least nice though.
So the moral is: Beware that Dell will hold your money as long as possible for no reason, though they say it's to verify it. What verification do you need? It was electronic, you already said you had it, just post it to my available credit. I don't even want all of it, just half maybe? Not too mention that in the process of trying to pay it off in order to setup a notebook purchase, they got more than enough money from me. They prbly owe me at least $100. So I hope this will help out someone so they're not stuck like I am at this point.
