[b]GUYS Please Help, Need Advice About Damaged Refurbished Laptop[/U]

LAPTOPLAPTOP[/b] Foto Connection
P.O.Box 300425
Brooklyn, NY 11230
Toll-Free: 1-800-457-0889
Fax: 347-402-1084

Website: http://www.fotoconnection.com
Email: orders@fotoconnection.com

Hours:
Sunday: 10:00AM - 7:00 PM EST
Mon-Thursday: 9:00AM - 9:00PM EST
Friday: 9:00AM - 5:00PM EST
Saturday: Closed

RE: GUYSPLEASE HELP, NEED ADVICE ABOUT DAMAGED REFURBISHED LAPTOP

Well Guys, my eMachine m6811 finally arrived yesterday. To say I am disappointed is an understatement. To let you understand, I am British, Scottish actually, In the UK, we don¡¦t do this refurbished purchase. It¡¦s either a second hand, and you buy what you see, or it¡¦s new. It was purchased from Foto Connections in New York.

I was informed that a refurbished Laptop is one that has been in the factory and has been repaired, and when it leaves, it¡¦s as good as new. Due to the fact that the Laptop had a former owner, I was not expecting it to be in pristine condition. I expected a few scratches here and there.

What I did not expect was that it would come with the infamous crack all the way along the right hinge. The left hinge was cracked and was actually in the Fed Ex Box, so there is a big chip out of the left hinge. The left rubber support that sits on the base of the laptop was missing. The bottom of the laptop looked like it had been placed on a gravel path and rubbed; it was all scratched and has gashes in the base.
The top of the laptop where the eMachine logo is all scratched. Furthermore, where the fan vent is at the back of the laptop is bellowing out. To be honest, I think it has been dropped and that has caused the left hinge to have cracked off. There was no real protective packaging. It had two bubble wraps and a couple of Fed Ex Boxes and that was it. There was no Win XP Disk. No restore Disk. No mouse. No instruction manual, just the laptop and the charger.

I remember reading some reviews on this laptop. The all said it was very fast.
This is no different to my old company machine which is about three years old. The programs take a second or two to open. It has hung up on me on several occasions. I am not sure where I stand from a Legal point of view. I am going to forward this email to the company today and see what the say. The only thing that I can say positive is there as yet no flicker ļ I am not sure what I should have expected from a Refurbished Laptop, maybe I was expecting too much! But I would not have expected it to be in such poor condition.


To be honest guys, I could have bought a second Hand laptop here in the Middle East a lot cheaper and I would have known what I was buying. This looks like something from EBay. Is Foto Connections a second hand company that sells second Hand equipment? If you can give me any advice, I would be very very grateful and thankful. I have added a link to the page on the web where it was purchased form. The other problem that I have is it was purchased on my behalf by my colleague who is one of the manager¡¦s from my companies IT Dept. Unfortunately, most American companies won¡¦t accept British credit cards!! I have a Visa, Master Card and finally and guess what, an American Express Platinum Credit Card, isn¡¦t that ironic!!! Lol.

How can I increase the speed. I really am not sure what to do, Its bad enough that Insurgents want to stab me in the back, Let alone a company in the USA, in Newyork of all places, Very very dissapointed.


http://www.fotoconnection.com/vi-177...-Notebook.html The Laptop on their website.

http://www.fotoconnection.com/page.php?Page=help
Their information regards purchasing.

Kind Regards to all at NBF.

Fraser¡K

This is what I have sent to them so far. As yet no reply, This was sent by email and one on the ticketing system.
Please can you give me a clear and precise definition of what you mean buy a refurbished laptop? What condition can I expect it to arrive in when it is delivered? Will it have the manual? Will it be scratched? Have cracks in it? No software? What legal standing do I have if it arrives in a very poor condition? What can I expect? Will it appear factory new or will it look like it has been purchased from EBay? What can I expect for around $800.00 something that looks old and second hand, or something that one would expect from a reputable dealer that is worth selling?
10th Aug: They replied that I need to contact their sales Dept¡K.

They have not even bothered to reply to my emails, What a bunch of tossers.

Merlin, I did not pay for it. The company wont accept British or as they
say " International Credit Cards, What a crock of Sh*t. A credit card is made to be used abroad. My friend in IT bought it using his a he is a Yank. I gave him the cash. I did check it. The inner hardware seems to be ok. Its mostly cosmetic. I am worried about the bent bit of plastic at the the left corner where the fan is though. They have still not even replied to my email, what a Micky Mouse Out fit.

Reservior Dog....

UpdaTE ON MY eMachine M6811

[quote=JMorgan95385]That sounds like a crappy deal....

Thanks for the heads up on Foto Connection though.
You might want to check if any original factory warranty remaining on your machine by contacting eMachine, and they might be able to repair/replace your machine if Foto Connection refuses to be of any assistance.


James thanks for the reply, well, Foto Connections have still not replied to any of my emails. It's now about 5 days since it has been up and running.
From a cosmetic point. I got some rubbing Alcohol and cleaned the top of the lid. It actually managed to remove the scratches; they were more mild blemishes than actual cuts into the machine. The rear left foot is still missing. I am going to super glue the crack at the right hinge and will attempt to super glue the left missing hinge back. The underneath is still scratched but it can’t be seen, so no big Deal there. I have no missing pixels or screen flicker. So that’s a positive for me.
I installed System mechanic 5.5. Its a system utility for cleaning and fixing Registry ect. Since I have used it, the machine is running a lot better. The games are a lot smoother. I Installed the omega video Driver and over clocked it to GPU 367 MEM 229, that’s certainly helped. I have installed the 4:1 Via Chip set drivers. That is all the software upgrades I have done. So its going a lot better. The section at the fan does not appear to have been damaged where the missing part of the left hinge is.

James, have you any other tips for speeding it up. How much RAM can this machine take? 1,.2 or 2MB of RAM, I seem to see conflicting reports. I will change the RAM when I get home on leave to Scotland which is in 10 Days, not that I am counting. I am unsure though how or where to put my memory card form my camera? There is 2 slots at the front left of the machine, one looks like a small floppy drive. So other than that, its going a lot better, the software I can always fix as long as the hardware is ok.

Thanks for all the help Guys. Will be going on Note book forums server to play CS and BF2 when I am home, hope to see you gamers there.

Fraser

Thunder, I have a Nikon 8800 with a compact Flash Card. I am going to keep the Lappie as it seems to be running ok, I will insatll XP Home and do a fresh insatll of everything when I get back home to Scotland. Will I have to reinstall the Chip Set drivers again or will they remain as the new 4:1. I am going to upgrade the CPU to the lateset driver. Will that need to be installed as well. I am not sure how to Flash the BIOS, will look into that today. What will that do to the machine, why should I upgrade it, why is it different from the current version.

RD

Thanks for all the advice Guys, I Flashed the BIOS and it all went fine, It just seems to take time to load programs. I will install WIN XP Pro. I have just over clocked my Graphics Card on my m6811. I have it at 367 GPU 229 MEM. I have gone to 376 /323 but it shows artefact 1 on the 3D Render. I am using the latest Omega Driver. What is an Acceptable Level of Artefact/ Is 1 to much? Also, does anyone know if I can add a 1mb RAM chip on the external slot, will it work with the 256 mb internal chip? Or will I have to do both.

Guys, I get home tomorrow on Leave from the Middle East, God what a place. Why we are here, I have no idea, were invaded because of the threat of WMDs, and there is nothing here period. All we have done is open one big can of worms which will burrow its way to our shores. We should have taken out Saddam and let them fight it out ourselves. You cant change Religion with weapons, only with ideas.
Anyway enough of politics, I am leaving for 17 days of peace and normality, no worries about being shot or abducted or IEDd. I can’t wait to be at home with my pregnant wife, see my Mum, and other siblings, I can’t wait to get Plugged into my 1MB Pipe and get some serious online Gaming done, as well as working on my New House. My God, I must have been so homesick, look at the Dribble I have written.
I will give you all an update when I get the new install done. Latter Guys, Going to Pack for tonight’s Red eye Flight, at least I will Business Class, My First Real Beer in 4 months. Not that I am excited about going home to Scotland. NOT.

Latter All. Thanks again.

Reserviour Dog That’s my Game Spy ID, add me onto your Buddy List if you use it. The Spelling of Reserviour Dog is correct.

Latter All..