HP misleading and ripping off consumers

What do you mean? I bought the 1bg ram (2x512) and it says I'm running on 1024mb.

Hello Kram. I feel your pain. I saw your post on www.zv6000forums.com saying that www.notebookforums.com did not have posts about the zv6000/r4000 issues. Actually there are some threads. Here is mine http://www.notebookforums.com/portal...ad.php?t=89307

Here is some intresting info. I returned my first R4000 because of Rebate issues with CompUSA. I have sent my second R4000 back to HP for service 3 times because of an overheating LCD and BOOT order issues. It is at HP right now. The Compaq logo below the LCD gets so hot I could fry an egg. My first R4000 did not get hot. The second time I got it back it had BIOS F.16 Thats 2 releases beyond HPs websight. What is new? I dont know.

Each time I called HP I got a friendly Rep that seemed to be trying to help. However not one Rep had any detailed knowledge about our zv6000/r4000 notebooks. They also dont seem to have good communication between their CustomerService, Repair, and Engineering departments. If I sak a question they type away searching their network for info. Most of them dont understand the inner workings of a computer. They just seem to know the basics. If I have a question that is beyond my own knowledge about a HP computer who else am I supposed to call other than HP TechSupport?

I have tried to register on www.zv6000forums.com to share my experiences. Perhaps you can help by posting the www.zv6000forums.com Administrators email. Thanks

this really is not so big of an issue and you are making it like they're putting athlon tbirds in there instead of a64s and not telling anyone about it. Boo hoo, a low end consumer notebook doesnt have dual channel memory enabled. as previously mentioned in your OTHER POST about this, its not that much of a difference. most people who buy a zv6000 have no idea what dual channel memory is and the people who want it in a notebook for high performance most likely wont be buying hp in the first place. "Several calls" to hp is not going to get them to completely revamp their notebook line nor reimburse anyone. They dont advertise for dual channel memory, so they are completely in their limits. Seems to me that you should upgrade. And stop double posting.

What the h3ll are you talking about??? It's like HP selling P4 with HT with HT disabled by the BIOS. Personally I'd get pissed about that, so since you probably don't have a clue what dual channel is and what it really does, you'd better shut up.

Is HP selling these laptops advertising dual channel DDR? No. So how can they be ripping you off? If they were advertising dual channel and the notebook didn't have it, then that would be different....but they aren't. NOWHERE in the specs does it say ANYTHING about dual channel DDR.
Most computers that support dual channel list it in the specs. If it's not listed, it doesn't support it. Look at the specs for desktops...the ones that have it specifically mention dual channel memory.

My notebook has a P4 in it that is capable of HT...but the notebook doesn't support HT because of the chipset used. Even though the processor supports it, nowhere in the specs does it say my notebook supports HT. Not even the P4 logo on the case has the HT symbol on it.

No one is ripping anyone off....you are getting what is spec'd. Not to mention the performance gained by dual channel in a notebook won't be all that much....

Notebook RAM specs (ZV6000 series):
Choices:
256MB DDR SDRAM (1x256MB)
512MB DDR SDRAM (2x256MB)
512MB DDR SDRAM (1x512MB)
1.0GB DDR SDRAM (2x512MB)
2.0GB DDR SDRAM (2x1024MB)

Desktop RAM specs (d4100e series):
Choices:
512MB DDR-400MHz dual channel SDRAM (2x256)
1GB DDR-400MHz dual channel SDRAM (2x512)
2GB DDR-400MHz dual channel SDRAM (2x1GB)

Thats exactly right. NOWHERE does it say at all that the R4000/ZV6000 supports Dual Channel Memory. Its the users OWN fault for assuming that it does just because the CPU and the Chipset do infact support Dual Channel Memory. HP isnt in any way liable for this and I high doubt that this apparent lawsuit people are planning on fileing with HP will even make it out the door. The only way this would have any standing is if HP directly stated that the system supports Dual Channel Memory(like they state directly with the ZD8000 series line).

even some dell notebooks dont hav dual channel .please go and shout as loudly as you can. maybe Dells customer service will also come under srutiny then.

All the companies are the same.

R4000 doesnt have dual channel but it gets me more battery life. howz 5hours plus with the configuration below? plus it never gets hot for me.I am satisfied with my R4000 and I think most of the people are.

Hp has got as many replacements issues as del, IBM or any other.

Lets not open various threads trying to write personal grievences against companies.

That was a constructive response, well put. You mean to tell me that dual channel isnt like something i can change with my tv remote? GOD I'd better shut up, after all, the almighty guru commands it. And if you're unclear of what i'm talking about, refer to every other post after me in this and the other thread, k thx.

Dual channel memory MIGHT get you 10% performance increase, at most. A 3500+ is not bandwidth starved.

As others have said:

1) Compaq never said it could address two channels of RAM.
2) There is little if any performance increase.
3) Enabling the second channel probably lowers battery life.
4) You need to shutup, not the other way around.

Compaq/HP have apparently changed the Memory Chipset in the ZV/R 6000/4000 series notebooks. Anyone who purchased a CTO after August 1st should infact have Dual Channel memory enabled and working. Two of my friend shave recieved their ZV6000's already and they do infact run in Dual Channel. Another user from ZV600forums also got theirs recently which is also enabled and running Dual Channel memory. Mine should be in by today or tomorrow at the latest so i'l post screens if anyone wants to see. Also...Before anyone thinks about returning their current ones..I'd suggest waiting as the stores will most likely have to run through the current old stock before they start changing over to the new stock. HP may even start a MBE for the users who purchased pre-chipset alteration.

Kram I think you are confusing desktops with laptops.

Anyway HP never said that thier systems support DC.

No offense but it seems to me that you are mad at HP for something you could have known about before you bought the system. HP specifically states that they only support PC2700 ram in the systems we are discussing. So if you use RAM speeds they dont support you are asking for trouble.

As for Dual Channel, like many have said its not a noticable increase in system performance so whats the big deal?

I'm a little confused why you need DC for VMware?

As for thier lack of honesty, I have a different opinion. I think they were honest, they did not advertised dual channel. Should they have to make a list of all the things they arnt?

I dont think they were trying to dupe anyone. These are lower end computers that dont have every bell and whistle but they are very nice pieces of technology for the price and size.

You'd better chill mate, that was NOT an answer to your post, it's for kram's one. A coffee sometimes help...

It's nothing like selling a P4 with HT with HT disabled by the BIOS. A P4 has much longer pipelines and turning on HT on a P4 has some serious performance increases. As countless people have said, dual channel in an Athlon will have very little impact on overall system performance. You're comparing apples and oranges, here. If someone is unhappy with the peformance of their laptop with dual channel turned off, I guarantee that they will be unhappy with the performance with dual channel turned on as well.

i have been tracking this dual channel matter for sometime now in zv6000forums, notebookreview.com and this forum. and despite the simplicity of the issue, some people just do not seem to get it. i am a person of no more than average intellegence, so i am going to keep it as simple as possible. this issue is not about performance. before i go on, let me repeat it so it can sink in a bit... IT IS NOT ABOUT PERFORMANCE!!! it is about honesty and integrity. socket 939 came out pretty much to accomplish one thing and one thing only, and that is to "upgrade" socket 754 lack of dual channel capability. that's it! it is about as simple as that. true, HP never indicated the presence of dual channel. consequently, taking into consideration the last 2 statements, most people did what anyone with half a brain would do -- contact HP. check out zv6000forums.com, and you will find tons of people who were told the same thing: as long as there is a pair of matching sodimms, it will be running in dual channel mode.
so lets recap. you have a socket whose biggest purpose is to support dual channel mode, and you have a desktop CPU & chipset that supports it as well. basing my guess on the many exchanges with HP that were posted on zv6000forums.com, it looks as though HP ACTIVELY disabled dual channel capability (notice the emphasis on the word "actively"). is there anything wrong with the very action in itself? absolutely not. is there anything wrong with the fact that HP never ACTIVELY notified the public? absolutely! what is the point of disclosing the number of cylinders in a car's manual, if there is a huge V6 plaque on the side. yet manuals state it, nevertheless.

goDfr3y,
you could not be more wrong. most people who want performance (gaming aside), will, in fact, buy r4000/zv6000 simply because no other notebook will give you the most bang for the buck. but the fact that most people do not know what dual channel is does not give any company a right to lie to them. if i call up Gateway and ask them whether their 754-based 7510 supports dual channel, what do you think they will say?

jasonamd,
what if HT was very important to you, so you decided to contact you notebook manufactorer and clarify the lack of HT on the intel sticker. imagine if their response was something along the lines of "it is a just a sticker. this notebook does support HT". so you went ahead and purchased it only to discover that it does not.

Wisher,
i want you to understand that no one was comparing performance increases of dual channel versus HT. what was being compared, however, is the concept of deceipt. a rather large number of people were flat out lied to. but since you mentioned performance, talk to people who know about 64bit OSs, and the effect dual channel has on their performance.

Animatronica,
do you happen to know how to tell whether a r4000/zv6000 supports dual channel like a particular bios version that should be looked for during the bootup, or a serial number?

as for everyone who were lied to by HP, i am sure that you have heard of a little story about a woman who rescued a frozen snake from a block of ice, only to die from its bite. and as the woman was dying, she asked the snake why it bit her after all that the woman did for her. to which the snake replied "hey, b!tch, you knew i was a snake". HP is a typical enormous US conglomerate, whose top dogs would sell their first borns just to maintain their bottom line and staisfy stockholders. such entities tend to comprise their "technical support" departments out of people who barely made it through highschool. if they had higher education, they would not be answering phones for a living.

HP never advertised Dual Channel.

You just, for who knows why, decided that since they could have dual channel they would and you are now mad that they dont. No one owes you extra technology just becuase you want it.

Anyway most of the people talking about these issues dont even know how the AMD memory manager works so how can they know if dual channel is even an issue.

Whoa, I'm sorry, most of your points were obscured. I was much too distracted by that ENORMOUS chip on your shoulder.

"It's not about performance." Come on. Don't be ridiculous. Of course it's about performance. In fact, later on in your post you even said that it's about performance:

So which is it? Is it about performance or is it not about performance (let me say it again so it can sink in a bit - NOT ABOUT PERFORMANCE)?

I won't respond to the many unverified, unjustified and incongruous claims you made. Instead, I'll just respond to your comment to me. What I have read in THIS forum is that people made assumptions about a computer and now they are upset because their assumptions were incorrect. If someone called in and the person on the phone said it was dual channel, then they would have something to complain about. In fact, they would have every reason in the world to return the laptop if they wanted to. But short of that, people are just making a lot of unjustified noise. And as for what DomFel was saying, let's let him say what he meant, not you. Sounded to me like a comparison between a P4 with HT and an AMD with Dual Channel, which, as I said before, is like comparing apples to oranges. But since you do want to compare that, let's do. You could easily purchase a P4 without HT. If it doesn't have HT on the label or in the specs, then it would be unwise to assume it has HT. If you purchase the computer and find out it doesn't have HT and then complain b/c you *thought* it had HT, your complains will fall on deaf ears.