Sent an email to them 4 days ago, using the basic template from the first page....got this yesterday:
"please be advised that Dell has discontinued the practice of sending hard copy Manuals and software CDs of various media with its systems. These are now available as electronic versions on your system hard-drive for easy access."
*But she says in the end of the email:
"I have initiated an exchange to ship Operating System and Dell Applications Backup CD/Tools CD to you. It will include all the drivers and utilities CD?s."
So it seems to have worked