Ordered a new laptop? My handy template to use to contact Dell to get the backup CDs - Page 7

Nice.

i just did this but got the cds shipped but not the 25$ damm

Hey guys this thread rocks but I was wondering if someone can post a full list of cd's that are available for the e1705 I know I'll ask for xp MCE but I'm not sure what other one's to ask for.


Thanks

Mike thanx for the advise. I had just recieved my i6000 with no discs.(Ofcourse they included the AOL CD) When I placed my order online there was no option to purchase backup cds,so I figured they would be included But Nooooooo!
I emailed them noting the image recovery was a nice idea but if my hard drive ever fail not only would I have to replace that but I would also have to replace the OS.
It only took 1 email and they said they would ship them out asap.
I would advise anyone requesting the disc to mention the HD thing.
Thanx again

well I sent them an email and recieved one saying to contact the tech dept (umm.... no I will not jump threw hoops) so I replied to my csr with a very touching email here it is.

Hello and thank you for the speedy reply, as I understand that you are just following procedure's however the person that I bought the laptop for is upset after they found out that I spent over $1400 on their get well present and that they can't obtain the cd's without having to go through a tedious process, is there anyway possible that this can be resolved in a more pleasant manor, as I don't want to upset them any further then I already have.

Wish me luck
Lets see what happen next.

well i just got this email from the hardware/tech dept

Dear Mr. xxxxxx,

Thank you for contacting Dell Hardware Warranty Support.

I understand that you would like to receive the following CDs.

1) Operating System
2) Application: For Reinstalling Dell Tools System Software
3) Drivers and Utilities
4) Power DVD
5) Sonic Burning.

I will go ahead and send the CD to you at the address specified by you. The dispatch details are as mentioned below:

Service Call/Dispatch Number for Operating System, Application: For Reinstalling Dell Tools System Software and Drivers and Utilities CDs: xxxxxxxxx.


Service Call/Dispatch Number for Power DVD and Sonic Burning CDs: xxxxxxxxxx.


If you need to check status on your shipment or obtain shipping information, it is available on our web site. Please allow up to 48 hours for the web site to be updated.

http://support.dell.com/support/supp...arch.aspx?c=us

1) Enter your Service Call Number
2) Click Submit

You may receive an automated invoice for the media. You can disregard this invoice. There is no charge associated with this.

Mr. xxxxxxx, I believe to have addressed your concern to your satisfaction. If you have further concerns about this issue or any other issue persists, please feel free to contact us.

The case number for this interaction is xxxxxxxxxxx. The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.


Thank you for choosing Dell.


Respectfully,

xxxxxxxx
xxxxxxxxxxxxxx

Dell Hardware Warranty Support

Dell E-mail Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue would be handled by one of my colleagues.

* * * * * * * * * * *


So I just what to say thanks to Mike 01Hawk.

In the original post the letter says send the email containing your order number. I just bought a refurbished new machine from a seller on ebay and
I dont have an order number. I do have the service tag number showing the machine was shipped through Dell in January. Would this be enough or how do I get an order number?

Register your laptop & sent your service tag number will do.

Yay! My CD's are on it's Way!

Thanks for the post.
I just ordered my XPS M140 along with the $500 coupon last week. Now I get free Restore CD's and Dell offered to credit my credit card for $50.00.

That's Awesome!

I am emaling Dell right now for my $50 credit!!!

I emailed them once, was told they don't ship CDs any more, then I emailed them again saying I wanted to repartition, and got the CDs this morning. Instead of shipping me all the CDs in one envelope, they shipped six envelopes, all with one CD in

Oh well, free CDs and free envelopes to go with them, thanks Dell

I emailed them... no reply.

Today I received my 3 CD's (Win XP MCE, Drivers & Utilities, and Application CD).

I didnt get the Sonic DVD or Power DVD. I sent off another email today and got the auto reply. Still waiting.

I just got the cd's today (powerdvd, sonic, xp, drivers and util's, and apps). Now the funny thing I'm reading the packing slip down and to the left does this mean we have to send them back or what.

Same thing happened to me. They sent them the next day.

Thank you.

Quick question, my OS cd is a Dell branded, Should I have received a MS XP cd?

It is an XP disc. It jsut has a Dell label on it.

i did this and got them overnight thanks for info!


and mummer43 that avatar ROCKS!!!!!!!!!!!!!!! who is that

Windows XP Product Key?

I removed all the partitions and reformatted my HD. When reinstalling the OS, Windows XP never asked for the Product Key. When I did the online update, it notices that my OS is geniune.

What happens, if I loaded this onto a desktop? Will I still be able to get the updates?

The Dell OEM CD's generally can only be installed on a Dell system.

My MCE that came with my 9300 allowed me to install it on my desktop but it required activation (which I didn't do, was just seeing how well the Media features would run on one of my older machine). I don't remember but I think it did ask for the CD code on install as well.