Originally Posted by AmberDawn
I ordered the xps1710, according to my sales guy he says it doesnt come with the reinstallation CD. So i'm giving this template a shot, will update with what happens.
Well it took them a few days(4) to get back to me, but this seems to have worked flawlessly. Woot!
"Dear Ms. Amber:
Thank you for contacting Dell's Online Customer Service for our Small and Medium Business customers.
I understand from your email that you would like to receive backup CDs. I apologize for any inconvenience this issue may have caused. I will gladly assist you with this request.
Ms. Amber, I have processed your backup CDs request under order number XXXXXXX. It should ship within approximately three to seven business days (based on parts availability) to the original ship-to address listed below:
Ms. Amber, I hope this takes care of your concern, please feel free to contact me for any additional support.
You may receive a survey requesting your feedback on your Dell experience. Please take a moment of your time to complete this survey and provide us feedback on how we deliver to your customer needs.
Thank you for choosing Dell.
I'll update again when I get the CDs to see if they actually sent the right ones!