Originally Posted by plAythiNG
why do u guys us ethis template??? lol, dell sends u all the cds with the notebook
By your post I would assume you got the CD's with your unit?
If you've read any of the previous posts you will see that for the most part the CD's are NOT shipping with "most" units these days. It appearing that on the higher end units, or a machine sold by the business division coming with all the CD's... others not shipping with the needed CD's.
I refer you to a post by SonyTechnician.
Originally Posted by SonyTechnician
What should I reply with... I used the template and got this reply....
Dear Mr. Martin,
Thank you for contacting Dell Online Customer Care.
I understand your concern regarding the missing OS (windows) CD.
I sincerely apologize for any confusion with this issue. Please be advised that Dell like most other organizations has taken initiative to encourage environment friendly practice and we have stopped sending the hard copy of various media and software CDs with System. However, all these have been made available electronically on your system hard drive for easy access.
The Dell PC Restore Tool replaces the O/S CD. The Dell PC Restore Tool will be installed on the hard drive on all Dimension and Inspiron systems as a recovery tool for reinstalling the Operating System and factory installed software. Customers can use this tool to restore their system instead of using the previous method, the O/S media CD. In both methods, the data from the system is deleted and the entire system is restored back to the factory settings.
Please be assured that this initiative would also ensure more convenient uses and time saving practice.
However if you are facing any difficulty in locating these utilities on your system and in accessing them then please contact our Hardware Warranty Support Department and they would be glad to assist you further with this issue.
You can contact our Hardware Warranty Support Department via E-mail through the link given below:
You can also contact via Chat through the link given below:
Please select the ?Chat with Portable Support? option on the above link.
You can also contact them on: 1-800-624-9896 (extension-7269219)
I apologize and truly regret any inconvenience this matter may have caused and we sincerely appreciate your patience and co-operation with this issue.
Thank you for giving me the opportunity to assist you. Please let me know, if I have missed out on something or if there are other unresolved issues. It shall be my endeavor to get all your issues closed at the earliest.
Your case number for this interaction is 127982542. Please keep this number for your records. It will help us keep track of this issue so we can better assist you. If you have any further questions or concerns, please visit us at:
Again, thank you for contacting Dell Online Customer Care.
Rep ID 23383
Working hours 7:00 am to 4:30 pm CST
Dell Online Customer Care
Notice the part in bold, straight from DELL.:
Please be advised that Dell like most other organizations has taken initiative to encourage environment friendly practice and we have stopped sending the hard copy of various media and software CDs with System.