Originally Posted by Diviktory
I am in total agreement. INSTC has been very professional & courteous everytime I've contacted. I don't like the fact that so many people are throwing mud on them without any hard facts.
I haven't gotten my Refresh laptop from INSTC yet because of a misunderstanding (I was away on a business trip & just got back on Aug 25. I put a note on my order saying that they can take their time with the order since I won't be back until then. Somehow, my ordered got delayed and forgotten. That has been corrected. My order was built the day I called & is in the testing phase now. Rick also promised to ship it overnight to me when the tests are done) very soon.
I just had to make a post to defend INSTC.
I don't think anybody has said that Rick is not helpful and good at his job; the situation is specifically
with his dealings with Asus. While its true that Asus is the one at fault, the spark was ISTNC, so most of the flak is being blamed on Rick and his company. Once more, ISTNC is not a bad company at all, but quite frankly, I'd wait until all this is resolved before fully restoring my trust in them. But then, that's just me. If this had happened with any other reseller--be it G2P, DL, whatever--I would've responded the same way.
And I didn't mean that you were "childishly" lashing out, although calling another professional "infantile" is basically falling under that guise. You basically were not acting professional at all, and this entire thing has been entirely un
professional. What's worse is that you STILL have yet to say anything. You can't even lie and say "I haven't done anything that would cause my customers to distrust me." What's with that?
Ignoring g2p, whose behavior has been far worse than ANYBODY involved in this whole scheme, I think people have been, at lack of a better word, pretty normal about it. I mean, people are confused and bewildered, and with you (Rick) being at the center of it, they're expecting you to set things straight--and your not.
But you're absolutely right about onen thing--regardless of the level of support or service that any reseller offers, they're all after a profit. Period. That's the definition of business. Profit is their reason for owning such a business. So tell me--why would they intentionally hurt their profits by taking action on "speculation"? It doesn't make sense. You're basically saying they're hurting their own profits out of some kind of childish envy or greed. There's absolutely no logic.
|The fact of the matter is that ASUS is NOT going to come clean, they can not afford to, so use your imagination.
Aren't you basically saying you're guilty? :\