Hi G Omaha -
Just qick update for you.
Here is my correspondence with Toshiba;
The last option is to update the firmware on the drive. If updating the
firmware doesn't help please contact the RMA department for warranty
verification and repair/replacement options.
Toshiba does not endorse specific brands, however recommends using only a
quality, major brand media. End-users have reported good results with
Maxell, Fuji Film and TDK.
Visit the below website for a firmware update. Only download the "known"
version of the firmware update not the "Patched version".http://forum.rpc1.org/dl_firmware.ph...&manufactor=31
Please see below how to access the current version of firmware. Depending on
what your current firmware version is, that will determine which version
you'll update to. If you current version is 10xx (xx=whatever)then you will
update to 1031 and if your current firmware version is 17xx then you will
update to 1731 and if your current firmware version is 1Mxx then you will
update to 1M31 and so on. This is a credible firmware site that Toshiba
recommends to it's customers. Be sure to click on the "Known" versions not
the "Patched" versions of the updates. You never want to update with
firmware that is not for your exact model and or firmware version. This will
make your device inoperable and it will not be recognized by your system. If
you have a version other than 10xx there is no update available for your
Below are instructions to access the current firmware version on your drive:
'Start' -> 'Settings'-> 'Control Panel' -> 'System' -> 'Device Manager' ->
'+' sign next to CD-ROM
Doubleclick the Toshiba drive -> 2nd tag -> 'Settings' ->; 'Firmware
'Start' -> 'Run' -> Type 'MSINFO32'
First please activate 'Advanced' under the menu 'View'
Click 'Components' -> 'Multimedia' -> 'CDROM'
'Start' -> 'Run' -> Type 'MSINFO32'
Click 'Components' -> 'CD'
Wait for System Info to refresh.
Here are the registry settings for all CD/DVD devices installed.
The 'PNP device ID' lists the Drives model number, a long underscore and
then the F/W.
The column may need expanding to view the 4 digit number after the long
You will also notice a transfer rate entry.
The value shown here is dependent on the media inserted in the drive at the
time of refresh.
Toshiba Technical Support
Sent: Wednesday, August 31, 2005 9:56 AM
Subject: RE: Toshiba CD/DVD SD-R6112 Won't play DVD's
I did everything you suggested and I have the same problem.
I have some DVD files on my computer and it won't play them - so it's not
Any other suggestions?
Ross J Harvey
>From: "Quishawn Roberson" <firstname.lastname@example.org>
>Subject: RE: Toshiba CD/DVD SD-R6112 Won't play DVD's
>Date: Mon, 29 Aug 2005 07:25:16 -0700
>You might try forcing windows to re-detect the devices and reload the
>drivers. If there was a controller problem, that may fix it. You will need
>to go to the Device Manager and open the DVD\CD-ROM Drives listing. You
>Right click on the CD/DVD Drive (And any others) and select 'Un-install'
>from the Drop-Down Menu. Next you will need to open the IDE ATA\ATAPI
>Controllers listing. You will need to right click on the Bus Master IDE
>Controller (there will be 3 choices under the controllers listing: Primary,
>Secondary and a 3rd choice, choose the 3rd choice) and select 'Un-install'
>from the drop down menu. You will be prompted to re-boot, so do so. It will
>need to re-detect the devices and will take longer to boot. Once it
>it will prompt for a second reboot. After that finishes, try the drive
>If it was reading DVD discs and it has recently stopped, it may be that the
>DVD lens needs to be cleaned. DVDs and CDs use separate lasers but use the
>same lens; the lens may be only clean enough for the CD laser to work. You
>might want to try cleaning your drive with a "DVD-ROM lens cleaner." They
>typically run between$ 5-$10 and it is the best way to find out if the lens
>is dirty. You can purchase this DVD-ROM lens cleaner at most any store
>If the above step doesn't solve the problem the laser could be failing and
>the drive will need to be replaced.
>Toshiba Technical Support
>Sent: Sunday, August 28, 2005 2:09 PM
>Subject: Toshiba CD/DVD SD-R6112 Won't play DVD's
>Toshiba CD/DVD SD-R6112 Won't play DVD's
>It plays absolutely everything else, but not store bought DVD's.
>It will show the first frame of a chapter, then stall. If I try to close
>media player, it freezes the whole computer completely. As I said,
>everything else will play fine on the same media player.
>Software is both WMP10 with NVidia trial and WinDVD 4. I also tried
>InterActual video player, and Blaze Video with exactly the same results.
>Everything has been unistalled that I can think of that might conflict with
>video playback (RMP, QT, Nero, Blaze)
>Toshiba site recommends:
>DVD-ROM can not play a DVD in the drive or certain types of CD media (i.e.
>* Is the DVD-R/-RW Combo drive driver loaded
>- I think so - otherwise ti wouldn't read CD's etc., right?
>* Is the DVD disc the correct format for the type of system that you are
>using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to
>Apple/Mac HFS disc or UNIX disc formats which will not function).
>-YES I am using store bought DVDs
>* Do you have the correct software applications program/drivers installed
>run a DVD disc?
>-WMP10 and WinDVD 4 - re installed a couple of times
>* Has the Windows DVD-R/-RW Combo drive software driver program been
>corrupted by a virus. Run a Virus Scan program and repair if possible.
>Contact Technical Support if the Virus renders the software drivers not
>-Not according to Norton
>Any Help? Any body? Much thanks!