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XPS-2 Place of fabrication? Delay from Ireland? - Page 2

post #21 of 75
9/6/05 at 6:18pm
Thread Starter 
Update scheduled delivery of my (dallas) XPS-2 order:
At Monday it got delayed for 2 days.
Today it has been changed to the 13th of Septembre ending again to be set on the 15th.

Phase 1 started: 08/26/2005
Original ETA: 09/02/2005
Today's ETA: 09/15/2005

Called Dell this afternoon. According to the Dell-guy I spoke 'there's a problem due to the 80GB harddisk, the motherboard, the casing and some other components'.
That means almost every single part is causing some kind of delay.
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post #22 of 75
9/7/05 at 11:32am
Well after sitting in customs for like 3 days, it arrived this morning!

I'm in love, the screen seems fine, no dead pixels that I can see yet, no sparkles that I can see, no light leakage (i'll check again tonight in a dark room, but nothing that can be seen under office lighting), wasn't missing anything (except Windows media, so I've called Dell to send).

Hectic with work so haven't had time to fiddle yet, just runnning memtest on my 2GB Kingston, 4 passes with 0 errors so far...
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post #23 of 75
9/7/05 at 11:44am
The date changes alsmost every time you reload the page. At least that happened to me. Also the Dell country websites are very strange these days. In Switzerland for example, you can't order the 6800go with the 9300 anymore, only the X300.

Maybe they are short on them and therefore the delay ?
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post #24 of 75
9/7/05 at 11:45am
Oh..you ordered an XPS2...well cant be a 6800go problem then
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post #25 of 75
9/7/05 at 2:28pm
Hi,

I'm from Belgium and I also have the same problem.
I ordered my XPS GEN 2 on 8/25/2005.
It was supposed to be deliverd on 9/4/2005.
Now I'm checking the oder status multiple times a day and it has been stuck on 9/14/2005 for almost a week now. I don't really find this amusing since I need the laptop on 9/16/2005 because my school starts then.

I payed 3.406 euro (=4,238.17 USD) for
2.13 Ghz processor
1 GB ram
80 GB (7200 RPM) HDD
Bluetooth
DVD-drive
XPS Backpack
3 year accidental and theft cover
...

I hope I'll get my laptop a bit sooner.

Kinds regards, Mabukay (or in dutch, Met vriendelijke groeten )
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post #26 of 75
9/7/05 at 2:37pm
update:

damn i just checked the order status page.....
my expected delivery date went from 09/10/2005 to 09/13/2005
what the hell are they doing there in ireland?
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post #27 of 75
9/7/05 at 3:00pm
Thread Starter 
Quote:
Originally Posted by debian75
The date changes alsmost every time you reload the page. At least that happened to me. Also the Dell country websites are very strange these days. In Switzerland for example, you can't order the 6800go with the 9300 anymore, only the X300.

Maybe they are short on them and therefore the delay ?
At this moment indeed every reload of the orderstatuspage shows another date.
It would be helpfull to understand the delay and maybe even cultivate some sympathy if only Dell would inform us customers about the delay and what causes that delay.
Now you don't know anything at all and that turns down all the customers satisfaction there is, if there's any left.
But even that doesn't seem to care customer care.
The other day I spoke to a guy from tech-support. He couldn't help me he said on the phone. He did give it a try but he only could see the order was delayed. As he sounded sincere I believed him. He adviced me to keep calling customer care.
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post #28 of 75
9/7/05 at 5:07pm
if its keeps getting delayed. Check how much your laptop would cost using the online configuration, and if the price is lower than what your paying for it, call up dell and tell them the system you ordered from them a few weeks ago which is still in production because of their poor service is now cheaper than when your ordered it and you want it reduced to the current price (also tell them you want to complain to the manager about this appauling service).
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post #29 of 75
9/8/05 at 8:34am
Thread Starter 
WTF! Check this out!

Orderstatus:
Meer Informatie
Orderdatum: 23/08/2005
Verwachtte afleverdatum: 28/09/2005

Pre-Productie 26-08-2005 12:52

Translation (if necessary):
More information
Orderdate: 08-23-2005
Expected deliverydate: 09-28-2005

Pre-production 08/26/2005 12:52


Untill this morning it was supposed to be delivered 09/15/2005.
Now they added 13 more days extra.
My orderconfirmation shows 09/02/2005 so the delay is 26 days!!!!!
This can not be true!
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post #30 of 75
9/8/05 at 8:41am
Thread Starter 
Quote:
Originally Posted by dallas
WTF! Check this out!

Orderstatus:
Meer Informatie
Orderdatum: 23/08/2005
Verwachtte afleverdatum: 28/09/2005

Pre-Productie 26-08-2005 12:52

Translation (if necessary):
More information
Orderdate: 08-23-2005
Expected deliverydate: 09-28-2005

Pre-production 08/26/2005 12:52


Untill this morning it was supposed to be delivered 09/15/2005.
Now they added 13 more days extra.
My orderconfirmation shows 09/02/2005 so the delay is 26 days!!!!!
This can not be true!
10 minutes later:
Another day added: ETA at this moment 09/29/2005
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post #31 of 75
9/8/05 at 8:49am
Thread Starter 
Dell's advertisement on the Euro-site ( http://www1.euro.dell.com/content/pr...hs1&l=nl&s=dhs ):

" KOOP NU EN BETAAL IN 2007 "

Translation: " Buy now and pay in 2007 "


I think they should change it:

" Pay now and we deliver in 2007 ".


!!!
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post #32 of 75
9/8/05 at 9:00am
I'll be joining you soon
mine is in phase 1, just checked the credit card online and they have take the £2294 ouch!

cant wait to get it, been told a date of the 17/9/05 lets see
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post #33 of 75
9/8/05 at 11:34am
same here, mine is on 9/28/2005 now...
I'm giving Dell support a very angry phonecall right now.
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post #34 of 75
9/8/05 at 12:02pm
Yeah, i just went from phase 2 to phase 5...
Now i just have to wait for the UPS-guy...
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post #35 of 75
9/8/05 at 12:18pm
ok just made a call, seems like the 80 GB (7200 RPM) is out of stock in the factory. All the people who have ordered that type of HDD must wait at least until 29/09/05 until their laptop can be built. Now for me this is a big problem since my school starts next friday the 16th and I need it... They are now going to contact me to adjust my config with another type of HDD en hope to get it on time.
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post #36 of 75
9/8/05 at 3:10pm
Thread Starter 
I called too this afternoon.
The 80GB HD 7k2 is one of the causes, but there are several more.
I told them that I would cancell the order, that I want my money back,
tell every person I meet about Dell's service and never ever buy anything
at Dell again unless they could give me some compensation.
I asked for a 10% refund (cash, no coupons). That would be about € 320,00.
Dell answerred to see what they could do about it and promised me to call
back tomorrow (Friday).
I'm curious about it.

Before I made the phonecall as told you about above, I've called Dell sales department. I told them I was interested in an XPS-2.
This salesman said that it would take about 7-10 days untill delivery. If I could pay today by creditcard he told me that the laptop certainluy had to be delivered within 7 days.
I confronted the case manager with that in the call later (above).
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post #37 of 75
9/8/05 at 3:20pm
Thread Starter 
Quote:
Originally Posted by Mabukay
.... They are now going to contact me to adjust my config with another type of HDD en hope to get it on time.
Are you sure about this?
I also mentioned the change of specification for my order.
'Sure it was possible' but it would also imply that I first had to cancell the existing order. Then I could setup a new order.
In that case the whole procedure of orderconfirmation, pre-production etc. had to start all over again and that would mean it would take at least 7-10 days starting at the day the order would be accepted by Dell.
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post #38 of 75
9/8/05 at 5:12pm
Yeah well it was not completly certain how they would deal with it, but they are going to call me tommorow, so I'll see what kind of solution they have to offer me. I told them that I absolutly needed a laptop on friday the 16th. I'm not really interested in a compensation, I just want my laptop on time
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post #39 of 75
9/8/05 at 5:25pm
Thread Starter 
I just want it too, but Dell is really messing things up.
26 or 27 days delay is unacceptable.
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post #40 of 75
9/8/05 at 6:34pm
yeah since I ordered mine on the 25th, they do not follow the contract anymore of 30 days delivery.
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