Too Mello In Here

LOL

Nebby Nebby Nebby

What can I say but.....good for you.

BTW, what's your job?

Being a pain in our (__x__)

O_o

I brought my 766 to a Starbucks to show it off but the battery died before it could aquire a signal

-Mark

neb,

Dell does something like $35-45 billion a year in sales. Last time I saw numbers for Alienware, they were around $150 million. Dell can afford to send out ten cheap monitors overnight until you're happy, Alienware can't. By the way, I've purchased NEC and Viewsonic monitors from AW, and never had an issue with them. It seems light bleeding is a major topic of conversation in the Dell section, both for laptops and lcd's. I've also not had to wait more than three days to receive replacement parts with Alienware, though I know many have had to wait longer depending on the part.

It is a pain that you can't get parts overnighted to you from Alienware, but the light bleeding issue is something Dell is known for, both with laptops and their lcd displays they rebadge.

It's also common knowledge that when Dell has a return, they check it out, and if it isn't completely destroyed, they repair it, and then put it back in the line to be sent out.

Perhaps you should be wondering why Dell needs to offer multiple products overnighted to you in order to get one that works.

And I have no doubt that you bought the monitor through corporate sales, so you're getting their professional support. Dell Home does not do what you're describing.

Alienware is now making servers, workstations, and rack systems. I'd bet my left nut that the service is much better for corporate sales than home for AW also. When you order for your business, you pay more, but they also understand that downtime is costly, so I'm sure they get service and replacement parts out much quicker than the home users see.

You should go to the Dell section here and do some reading. I understand Dell is deleting whole sections from their own forums to avoid the embarrassment of being burried in complaints.

Warranty voiding is happening with people that mess with their systems, just like at AW. Why should any company warranty machines people overclock, disassemble and "modify" cooling, or idiots that drop their machines on concrete?

And you don't void your warranty at Alienware for adding third party hardware, they just won't offer support on things you added. Everything else is still warranteed.

And regarding the chipset fans, it's unfortunate, but Alienware is under contract with their suppliers. That means if they want to be reimbursed for replacement hardware, they have to follow the manufacturers instructions. In some minor cases like the bad batch of chipset fans on a limited number of one type of motherboard, it's frustrating, but that's the fact of life here.

The most important thing you ignored in your rant is that with Alienware, you get a real computer, with Dell, you get a Dell. Service may be more important to you, but I'm into hardware and performance. I can wait three days for replacement hardware rather than ending up with a piece of sh*t that needs parts overnighted to me constantly.

Okay, now you may commence with the usual AW fanboy comments, follwed by several Dell forum members being booted.

nebby, I think Hammer hit the nail on the head, Dell and AW are totally different in most ways, thank god, and their business division has to do that or else they will loose customers. I am not sure what your point was as most of us here talk about our personal rigs and not our business ones except DB and I have both mentioned we changed our office computers as were were able to take advantage of very liberal tax laws and depreciation which made the cost at the 5 year mark nothing.....thus we both changed to AW but I never thought of this forum as a discussion about the business division of either company, but thats nothing more than my opinion....maybe AW can only send an invoice that quickly but I will take AW every time over the Dells we replaced.....

The light bleeding has to do with the way the display was designed. There are a bunch of vent holes on the back of the display which is the cause of the bleeding.

What about the XPS2 and 9300? The Dell section is full of complaints about the screens and light bleeding, not to mention sparklies...

I have no experience with those so I can't comment...

I prefer to deal with Small Business. They will typically send out replacement parts in good faith under the assumption that you will return the bad part. With home I believe they require security deposits in the form of a CC# that they will charge if you don't return the defective part.

As a owner of a 9200 lappy I can honestly say my screen is great no problems but when I was over there...........I read many a horror story and many shipments back to dell, some even got replacement laptops.I am happy with the performane of my 9200 but as far as getting a question answered their sevice is horrible.Every person I tried to talk to speaks broken english.I don't know how many times I hung up after waiting and hoping for someone who could speak the language clearly.You think that would be part of the job interview,very frustrating.That is why I am here now.So any way after all that, yes DELL sells more and has more LCD's to ship out every day but there are less problems with AW because their components are better and because they do it right the first time.And if you have to wait a little while for that well so be it.