I sent just the computer in for a mobo swap due to a failed raid controller. I recieved my hard drives with all data intact (don't know about if it was copied or not but i dont keep personal info on a mobile comp). I figure they have all the other equipment they need unless you have a suspicion that your psu is causing a problem in that case I'd send it with too.
Worrying to hear about all this about the newer units. I was kind of hoping that it was fixed since the 8790 had seemingly rampant overheating/vidcard problems. I had thought about selling my 8790 (once it's fixed) and getting a newer unit. This thread puts a HUGE dent in that consideration.
Oh, and as for shipping, try living in Japan. I envy the people in the US that only have to pay minimal fees for shipping.
Well in my case my problems may have resulted from over use (and accidental abuse) because I have not had a single (major) problem with my lappy and will probably buy a new one, as soon as I can afford one...!
Well I thought my problems were fixed but looks like they are starting again. I purposely have only used the laptop for surfing the web since getting it back and just now it locked up and wouldn't restart. I unplugged the power supply, and it started again under battery power and was then able to plug the power back in. This is how the problems starts so it's only downhill from here
I had this same problem with my laptop. From everything I can tell it seems to be a heat issue with the video card. While playing world of warcraft after about an hour or so the computer would freeze. After hard reseting it. I could hear the fans start but it would be a blank screen. By shutting it down and restarting it would post and freeze and then go to a blank screen. I shut it off and came back in about 15-20 minutes and it would startup like nothing was wrong. I did have the 6800 overclocked slightly and reduced it back to stock clock speeds and it hasn't happened since.