confusedIt would be helpful to have guidelines on what you can and can't post regarding a specific company or product. It's hard to tell from this and other posts on alienware (but the same applies to other brands) whether particular problems are isolated or company policy. In another thread i saw that alienware got ebay to pull an ad for using the phrase "better than alienware".
I had a post severely edited here for criticizing the rebate policy as described by another poster. Certainly every brand has problems, but you would have to be blind to reality not to see that some suffer from,say, excessive heat problems. Yet some here seem to think that to mention such a thing is trolling or flaming.
Better to allow freewheeling criticism, to which the companies feel a need to respond, than to be nervous about every word. Bottom line is you need all the anectodal info you can get to make a wise buying decision.
I'm not sucking up, but I'd way sooner spend my precious computer dollars at pctorque or other trusted, owner-operated small business, where i can get the owner on the phone, than at any of the giant faceless monster companies.