Its funny, they must have gone really cheap on the Indian Service. Almost all of the tech service I've gotten from India has been top notch. They spoke English very fluently (brit accent) and really knew their stuff. They were very patient and understanding. I was really impressed.
However, I have had one boner. It was so bad I just gave up and sent the item back with a letter. The person did not speak English, King's, Queen's or otherwise, didn't know anything about electronics and didn't care if I existed or got the problem solved. That was a solitary experience, the rest of my contacts have been great.
I think Dell's problem is located closer to home. A matter of attitude about their Latitudes, shall we say? And if they think the accents in India are a problem, wait till they get the Texans on-line. Like I said, I am pretty sure the problem at Dell is at Dell. Just the people there don't want to admit its them, probably because it would mean their job. Typical corporate attitude.
Mistake?! What mistake?!!?!
We are incapable of making mistakes!!
If there was a mistake, its likely you are to blame!
Oh, that little problem.
Why, that's nothing to get upset about, you're making a mountain out of a molehill.
What, I was the one that authorized that?
Well, my instructions weren't followed to the T
How was I to know this would happen.
What do you mean I should clean my desk out
Those senior managment types, always passing the buck onto a scapegoat