Originally Posted by keisur
In that case they should not make us send our machines back to get the upgrade(s) done. They should ship us the new mobo, PS and video card if they are going to charge us for them and let us do the swapping and install. If we have to send it into them to do the work then they should give use credit back for the cost of the parts they pull and keep (ie. old mobo, PS and video card) so it should be a relatively cheap upgrade, we shouldn't have to pay full price for the parts if they keep our original stuff is what I'm getting at.
With AW's upgrade plan, you get all your old hardware returned to you. AW has no use for used parts. In fact I've used my returned hardware to upgrade my older AW machines, and I had enough left to build the majority of a nice little backup machine.
The only time you don't get hardware back is if it's for a warranty return of a faulty part. They need the faulty part to get credited from the manufacturer.
AW used to ship all hardware they install out for upgrades, but they learned pretty quickly that people break motherboards, and short them out all the time, so they won't warrant customer's work when AW can't determine if they can handle the work or not. AW will send you any hardware for you to install yourself under warranty, or with phone assistance, with the exception of motherboards and processors (desktops anyway). Case replacements also need to be sent in, as basically they gut and rebuild the whole system. Not sure anymore what their policy is on power supplies. Replacing a power supply, you basically redo all of the wiring.
Personally, I don't think I'd do as good a job with the wiring doing it myself, so I'd rather have them do the work anyway. Others disagree because of the time factor, or shipping outside the US, and those are real issues, but the machines are warranted by AW, so they need to be able to control labor and materials during the contract anyway.
You can do your own memory, hard drives, opticals, sound cards, but if it involves a mobo or processor, I think you need to ship it to AW.