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USB 2.0 HDD Enclosure Question

post #1 of 11
11/27/03 at 10:56pm
Thread Starter 
I have a USB HDD encloure. When I plug it into any of the USB ports on my Sager I get the stupid "High speed device plugged into non-high speed hub" warning.

I have installed SP1 and I it says I have the Sis 7001 PCI to USB device drivers loaded. How do I get USB 2.0 working on my sager?
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post #2 of 11
11/28/03 at 12:40pm
Quote:
Originally Posted by TrappedAtUF
I have a USB HDD encloure. When I plug it into any of the USB ports on my Sager I get the stupid "High speed device plugged into non-high speed hub" warning.

I have installed SP1 and I it says I have the Sis 7001 PCI to USB device drivers loaded. How do I get USB 2.0 working on my sager?
If your system is telling you that the device is a USB 2.0 being plugged into a 1.1, it sounds like USB2.0 IS installed and working, but perhaps there's an issue with the port itself? I have never seen an error like that on any computer, so I am not sure what's happening here.

I'd hate to say the tired old "reinstall windows" - did your windows have XP1 rolled into it, or did you apply SP1 after installation? If the latter, think about Slipstreaming your own CD...

-myrkat
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post #3 of 11
11/28/03 at 1:35pm
Thread Starter 
Ok, when I get that error I can click on the balloon for more help... up pops this dialog box...



And it doesn't matter which USB port on my laptop I actually use, they all have this error. I understand what you are saying, since it says this then USB 2.0 must be installed correctly on my system, but why doesn't my USB 2.0 HDD not work (I have used it before on someone else's system and it works fine - so I know it's not the drive).

So I went to my device manager to research this more, here's what is listed there...



Now what is strange is that I have four USB Root Hubs!?! So I checked the properties tab for each, under the power tab I found that each "root hub" has only one device listed. Here is what each root hub says in the "Attached Devices" listbox:

HTML Code:
Root Hub #1... Attached device = USB Mass Storage Device
Root Hub #2... Attached device = Camtel USB PC Camera
Root Hub #3... Attached device = WNC 802.11b USB300
Root Hub #4... Attached device = no devices listed, it just says "6 ports available"
So this must mean that the 4th root hub is the high-speed one. So here's my problem... why is the HDD going on it's own root hub? How can I get it to use the 4th root hub?
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post #4 of 11
11/28/03 at 2:08pm
First off, do you have any internal card readers? It may be that the listed "USB Mass Storage" is a card reader...? I have seen "USB Mass Storage Device" for many things before...

Also, it looks like the problem could be in the SiS PCI to USB Enhanced Host Controller... are there any SiS chipset updates?

-myrkat
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post #5 of 11
11/28/03 at 2:17pm
Not sure, but isn't it the case that if there is a USB1.1 device plugged into the hub, that all devices plugged into that hub will run at USB1.1 speeds? Try removing all the other USB devices and see.

Just a thought,

-Peter
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post #6 of 11
12/24/03 at 12:27pm
i have same dang problem. any solution yet?
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post #7 of 11
12/24/03 at 2:31pm
I have my external hard drive hooked up and it works fine.
Some times that same "usb mass storage not detected crap" shows up but all i do is turn the external hard drive off then back on again and it works or at most restart.
I dont know whats going on on yours though?
Good luck!
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post #8 of 11
1/5/04 at 3:29am
USB seems to be flakey when it comes to some things. I am planning on buying a 120gig drive and an external inclosure for my photography/illustration work (filled up my 60gig internal drive quickly x.x), I will try to find one that supports 4pin firewire also.
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post #9 of 11
8/15/04 at 12:56am
Thread Starter 

I'm back...

Ok, so i researched this more and found that the USB 2.0 is run by the "Sis Enhanced Host Controller" (see above diagram). There are three USB ports on my Sager (4760) and that's why there are three "SiS 7001 standard USB host controllers" listed in my device manger.

So I thought... if i disable all those standard controllers than it will have to use the enhanced controller to run the USB. Well I did so, and when windows XP rebooted and I plugged the HDD in to any of the USB ports, nothing happened. What was listed in device manager under the USB section was:

HTML Code:
- SiS PCI to USB Enhanced Host Controller
- USB Root Hub
Which makes sense... and I have the others disabled so there were three other listings of "SiS 7001 PCI to USB Open Host Controller" but they had a red X over them denoting that they were disabled (which apparently got rid of their respective USB root hubs as well).

This leads me to believe that the "Enhanced Controller" is not mapping to the USB ports on the controller! So how can I tell XP to use the Enahnced controller to run the USB stuff? Isn't this supposed to happen automatically?!?! Makes no sense.

I have tried everything, from reinstalls to drivers, etc. This can't be that hard of a problem... i just need to tell XP to use the enhanced controller's Root Hub... not the stupid standard controller.

Ideas?!? Comments?
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post #10 of 11
8/15/04 at 11:52am
I use a HD360C (sold under several brands) with a 120GB drive in it, and get USB2.0 and firewire out from it sucessfully. Take note of the "c", the non-c version doesnt support ATA-6 and thus chokes when you put large drives in it. it also came with a 4-6 firewire adapter, making it an ideal chocie for use with a laptop, the whole arrangement only cost about $100, ~50 for the enclosure, and about the same for the drive thanks to a compusa doorbuster sale. i also note that i installed from a slipstreamed XP SP1 disk, which seems to help with USB2.0 functionality.
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post #11 of 11
8/15/04 at 1:03pm
What is a slipstreamed CD ?

Edit: Never mind. It's named differently in French didn't make the connection.

Best Regards
-M.K.M-
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