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Avoid the M68xx Like the PLAGUE  

post #1 of 90
Thread Starter 
This little story starts off in Fort Bragg, NC. Four army friends and I are getting ready to deploy to Iraq for a year, and want to buy notebooks to allow for some diversions during our downtime. We settle upon the M6800 series notebooks, thinking that you cant do TOO much wrong with a 64-bit Athlon and a Radeon 9600.

Boy, were we wrong.

Out of the 5 notebooks, we have had 3 failed power supplies, 3 sets of cracked hinges, 4 bad RAM sticks, 2 notebooks who cannot handle more than one USB device at once, many MANY wasted hours dealing with the SP2/BIOS bullcrap, Many MORE hours figuring out that anything other than windows USB drivers will kill the computers, 15 or so reinstalls of windows because of various issues described above, and assorted other problems I am too annoyed to remember at this time. My computer? Wont stay on for more than 20 minutes without a BSOD, and thats with a fresh install of XP and known-good RAM, Optical Drive, and Card Reader.

Another fun case: One computer is unstable when ANYTHING is plugged into the USB ports. A nice telltale sign, call it a 2-minute warning, is when the USB mouse stops working. Just shuts down. As soon as that happens, you better be ready to save any documents or games, because you're going to get a visit from the reboot fairy.

Of course, since we have all been in Iraq all year, jumping camps from month to month, We cannot RMA, because there is little to no chance of ever seeing our notebooks again, due to the goatf**k that is the US Army postal service.

Bottom line: EMachines has upheld its standing as the worst distributor of computer equipment in the industry, and as of late, Gateway is not lagging too far behind. I have never in my life (aside from the IBM DeathStar hard drive incident) experienced such a consistent lack of quality in any brand name computer product. Hell, even Packard Bell is a step up from this steaming pile of fecal matter.
post #2 of 90
Although my feelings are not quite as strong. I totally agree with the quality problems. I have a cracked hinge, had SP2/BIOS problems, and now graphics corruption which will require a new motherboard. All this after 8 months. I also am not in a situation where I can RMA easily (i am in Grenada, West Indies).

I plan on never purchasing a Gateway or Emachine product again.

I never, ever thought I would be saying this but, "I shoulda gotten a Dell!"





p.s. sorry if this is not quite the right forum for this, but I really need to vent my frustrations.
post #3 of 90
Quote:
Originally Posted by hyppy
Bottom line: EMachines has upheld its standing as the worst distributor of computer equipment in the industry, and as of late, Gateway is not lagging too far behind.
Your experience is not typical.

Cracked hinges are not actually the hinges themselves...only the cosmetic cover.

I have had problems with SP2 as have a lot of people here but it was BIOS related. The solution was to not install SP2 until a new BIOS was released...which they did.

While reading some of the posts here you would know it's not a good idea to install the VIA USB 2.0 drivers on top of the ones included with XP.

The only thing I see as a valid concern was the memory and power supply problems. I have not seen to many of those problems on this board so your problems are unique.

One final thing. If you operate a notebook in the desert you will have parts failing. It's just a matter of heat. The desert temps are not within the specifications of the notebook.
post #4 of 90
I have a 6809 that has been a very good unit since May 2004. I have had the hinge problem, but had it fixed by eMachines once, and fixed it myself with super glue the second time. It has been a great computer for my needs. I am looking to get a 17" notebook, but only necause my notebook HAS replaced my desktop and I need more screen real estate for ACAD.

I drag this thing form home to work every day, and except for the hinge, which is no longer a problem, it's been excellent.

A friend of mine is a major in the AF Reserve and has used a Panasonic Toughbook on his deployments. You might want to look into those.

Tony
post #5 of 90
Hyppy:
I've heard the same things with some other laptops that've deployed. The Dell Precision M70s that the West Point Class of '09 all have non-standard fans for the same reason. Of course, for right now this makes them have shorter battery life and be a little more noisy than usual, but I guess I'll thank them for it in four years (hah, as though I'll be taking this bad boy with me).
post #6 of 90
Desert climates aren't a problem for laptops just due to the heat. There is also an order of magnitude more airborne particles due to the low humidity. Each of those is a wonderful conductor for static electricity. They're going to build up and cause problems a hell of a lot faster in a desert climate than in a temperate climate. In addition to cooling, I'd find some way to filter every single possible location air could get into a laptop before I'd take it into an environment like that for any amount of time.
post #7 of 90
I've been running my 6805 everyday since last demebr. Hauling it into work everyday, runnign itn pretty much 8-12 hours a day 7 days a week.

No problems whatsoever.
post #8 of 90
My m6807 has been running 24/7/365 for 1.5 yrs without a problem. I had to replace 1 dvdburner/1 hard drive but other than that there're no major problems.
post #9 of 90
i know that there are probably thousands or so that had no problems with emachines, but I think mine were a little excessive and compounded.

btw...I forgot to mention screen flicker...and I know that most of the problems are fixable, I have the ability but not the time.
post #10 of 90
You can please some of the people all of the time. You can please all of the people some of the time. You can't please all of the people all of the time.

Sucks much for people that got crummy computers, and I do feel bad for each of you because I know what it's like to be in the cold with an investment that didn't pan out. While I'm throwing out cliches, I'd like to remind you "never say never". There were a lot of companies I said I'd never buy from again, and in more than a few instances, I'm glad I didn't keep the promise (I'm still not buying from Linksys or shipping with UPS though ). The 68xx series from eMachines sure did have some telltale problems, but overall it was a really good laptop for the money. Gateway seems to have corrected most of those issues with the 7xxx line. I'm certainly happy with mine.
post #11 of 90
I definitely agree with you, the m68xx series is absolute crap. I started off with a m6809 which developed the cracking hinge problem; Best Buy replaced that with a m6811. Over the past year, the m6811 developed the cracking hinge problem twice (both times fixed by Best Buy) and the random shutdown problem once (also fixed). Right now it has a dead pixel, which isn't covered, and very random flickering, which Best Buy has never been able to reproduce.

The good thing is that the next time anything happens to it, it gets replaced and there's no freaking way that I'm taking a Gateway or an eMachine as a replacement.
post #12 of 90
Come on people, every company has some lemons! E/Gateway is just a cheap outsourced Arima. It's still the best bang for the buck. I've had problems 6809 no fan op, BestBuy replacement cracked hinges upgraded to 6811, 6811 cracked hinges fixed in less than a week by Emachines. I still love it, it's fast, stable as any ms comp can be. In reality if you wanted top of the line stuff you should have bought it (you get what you pay for ! (sometimes) ). This is not a Ferrari (Acer sells those for a lot more $) It's more like a Chevy (Lots of power for little cash). Use um up then throw um away in a couple of years.


"What do you for nothing rubber bisquits?"
post #13 of 90
Well then they make a lot of lemons.
I have had pretty much every worse issue you could get with the M6809. The random shutdowns, USB issues, the cracked hinges, and the video corruption. I got my laptop back on MONDAY after getting the works done through the Best Buy extended warrenty. New monitor, new main board, new HDD. After 2 days, the video card is already overheating. I am using the default drivers, and not overclocking. All I have used is Dreamweaver 8, Office 2003, and World Of Warcraft set to low quality. Luckily, when I take it back this time, I'll get credited automatically, so I can NOT go E-Machines. E4Me? HELL NO.
post #14 of 90
I also will be leaving emachines/gateway for good. I will give their support department credit. They had my 6805 in 3 times and decided that because of the problems I had they went on ahead and replaced it. However, the replacement is going to have the same loose lid problem. This one is loose but not causing any problems. So I am selling it before I have problems since thanks to the replacement, it is no longer covered under warranty. Oh well.
post #15 of 90
My sister and I both have 6805s. Both have screen flicker and both have had burned out power supplies. Her hinges cracked, mine didn't. Neither of us has USB probs, but the SP2 BIOS problem sure was a prob until eMachines released their update (I actually used an unofficial bios in the meantime).

And the Cardbus chip is a piece of shit, which is compounded by bad ACPI support in the BIOS. Don't try to use the Audigy PCMCIA with this notebook.

Yeah the machines are very questionable. It's Arima though, not eMachines or Gateway, who is at fault. Do not buy Arima products, at least that particular chassis anyway.
post #16 of 90

good experience here...

bought my m6810 @ bestbuy in august 2004. within 1 week of using it, the right hinge cover cracked.... so i went to back to bestbuy to exchange it...

upgraded to xp pro w/ sp2...worked fine for 2 months then hinge cover cracks again (this time both sides)...
kept using it up until june of this year... screen then starts to flicker from dark to light... also one pixel decides to not cooperate and stays blue...

using tips from others at the time, i rubbed it out... come august, i figure i send it in to get cracked hinges resolved.... since i heard if i process the repair through bestbuy, it would take at least 2 weeks, i elected to call emachines/gateway directly on a tuesday. got the rma return box the very next day... packaged it and sent it off on thursday. got it back on the following wednesday.

laptop now has latest bios of the time (previous one did not have any probs whatsoever, but hey new one doesn't hurt either), new hinge cover (screen cover more like it), and no more screen flicker or bad pixel. I didn't even mention the screen flicker to csr. I think it is just hit and miss with everyone...

oh yeah, i'm running the 10/2004 omega drivers still and oc the 9600 to 440/220.
post #17 of 90
Guys,

I feel real bad that you are having such bad luck with your machines. I dont think however that the thousands and thousands of M6809 owners out there share your views.

Yes, I had a hinge crack. But I spoke with Emachines, RMAd my unit to them and got it back a week later. (at the time, people were saying that emachines wouldnt repair it if you reformatted the hd and put xp pro on it.) I confronted emachines with this, and told them NOT to even turn the machine on or do ANYTHING to the HD or OS (read flash bios, or update ANYTHING.) They assured me they would not and that they had no problem with me putting another os on the laptop. And guess what. They stood by their word.

All I am saying is this: I know bad computers come off the line, and it is Arimas AND EMachines fault for letting things slip by. BUT I feel that the M6809 is a HELL of a machine for the price!

Here is a typical month for me by the way, as far as moving my laptop around:
4 days of travel, usually 2 to 3 cities a day (all on an airplane.) EVERYDAY I travel I go thru airport security! (Think taking laptop out of bag and into a bin and having it go thru the machine.
NOW....repeat the 4 day cycle 4 more times. Yes, 16 days on the road (or in the sky actually )

My laptop takes a beating! And it stands up to the challenge day after day, month after month.

I hope you guys start having better luck with your machines. Let us know.

Hyestar
post #18 of 90
I have had my 6809 since April 2004. It had cracked hinges (fixed by emachines) and a faulty power jack on the back, which was also fixed by emachines. I use this laptop for at least 4 hours a day, pretty much everday. I also game with it. It runs HL2 just fine. Not perfect but quite well enough to please my eye. Overall I am very happy with this rig and plan on keeping it until it is out of date gaming wise. I feel it was an excellent buy for the price.
post #19 of 90
The only unacceptable flaw for me and my sis is the flickering backlight. It is poor engineering, plain and simple. And ALL of the machines have it. It's just that most people don't notice/care.

Underpowered power bricks is bullshit too IMO. They should not burn out EVER, let alone in under a year. The CPU in these machines use 60+W when at full tilt. You add in everything else and a 90W supply is obviously inadequate.

The BIOS is also undeniably bad, even in its latest incarnation. It has quite poor ACPI support which causes all sorts of weird problems with things like the Audigy 2 PCMCIA. At least they did improve it over what it used to be.

My ma's 1997 Dell Latitude that only recently died never had any problems and it had enough use over its life. My 6 month old Dell Inspiron 9300 has been flawless in operation and I use it every day for 7+ hours.
post #20 of 90
Quote:
Originally Posted by swaaye
The only unacceptable flaw for me and my sis is the flickering backlight. It is poor engineering, plain and simple. And ALL of the machines have it.
Not saying mine won't eventually develop (and this is probably when it will start ) but mine doesn't have and never has had the flickering. I have had my machine since ~April of 2004. I have also had no power brick or USB issues. The only issue I have had with mine is cracked hinge covers (x2). This machine has seen heavy use daily since purchased over a year and a half ago.
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