Alienware Australia Discussions -> Lets Talk about it mates! - Page 15

i think alienware australia is dead . Webpage does`nt d/load & they don`t answer the phone. it was a shoddy setup but what a shame.

Their website is back, says to email for support. Very unprofessional though to move and not at least have an answering service answering calls. However in general, that's been my experience with Alienware Australia.. they are not very professional at all and I would consider it an embarrassment to have them selling my brand name if I were the parent company.

I'm still waiting on my notebook to return from repair #6. Have been told people would contact me about resolving my issue.. no contact at all. I guess I'll just get it back again and use it for another few months until it blows up all over.

Disgusted - but please note I don't mean this to reflect on the US arm of the operation.

Your points are valid, Devoran. I'd be freaked if they moved and didn't tell me, and I was waiting for a new system or a repair. I really do wish Alienware US had more influence, because the Australian group has not done a lot for their reputation (but - there are some very helpful people at AW Australia, if you can get to them).

Well it's now almost a week later. NO reply from the email address on the site, their 1800 number STILL rings out. What the bloody hell?

Seriously, if an Alienware US rep sees this, sort this out! What a terrible situation.

Ok so I found out what the problem is. Jackar, the company that resells Alienware in Australia, has gone bust.

http://www.arnnet.com.au/index.php/id;225100948

If a US rep sees this, please contact me and inform me of what my options are here.. I really don't want to lose a $6000 laptop, even if it has caused me so many problems.

I'll also be PM'ing Alienware-Steve.

Thanks

Ok, I last posted here looking for some wireless help, lol it still doesnt work, but that doesnt matter seeing as the bios has decided to confuse itself and now wont load properly, therefore fixing my wireless problem, because it cant even load now, black screen says 'error, cant find operating system" lol, now thats funny!

Seriously its been 2 days now and I've manged to get all the data out by taking the drives out and downloading them to a an external drive, but my real problem is that I still need to get in to retrive some CAD software license codes, or rather I need to issue a kill code on them so that I can get a replacement.

Anyway what Im looking for for does anyone have a copy of the bios that I can get my hands on to breath one last bit of life into my 7700 for the final trip to alien heaven (paperwieight time).

I to have been calling Alienware without any luck, now I know why, read on!!!

Jackar hits the wall Former Hyundai system trader in more financial trouble

12 September, 2007 17:28:39


Administrators have been appointed to Jackar Australia, according to a document filed with the Australian Securities and Investments Commmission (ASIC).
Jackar is a South Australian holding company owned by Aron Jackson, whose former ventures in the past decade include companies that have traded variously as Hyundai MultiCAV (Aust), Hyundai MultiCAV, Hyundai Corporate Aust, Hyundai Digital and - this year - system builder, Evolve.
Emails went unanswered and calls by ARN to all of Jackar's four listed SA office landlines today rang out. The fifth, a mobile phone number, was answered by a man who claimed to know nothing about the situation.
"At the moment, I'm on my way to Telstra to change my number because I'm getting all these strange calls," he said.
Evolve last month signed a deal with new-distie-on-the-block LevelOne. Evolve was believed to also have agreements with Alienware Systems and components distie Altech Computer.
LevelOne sales and marketing director, John Robinson, said Evolve had yet to conclude any financial transactions.
"As master distributor, from our point of view, there's no impact. We were about to engage with their business," he said.
Robinson said LevelOne products seemed a good fit with Evolve's range of systems. "They had a good model to go to market," he said. "But we hadn't yet done any financial transactions at all."
Robinson said that Evolve was also the Australian distributor for Alienware - the Dell subsidiary that makes high-end gaming systems.
"[Evolve] were offering a whole range of PC and PC-related products," he said. "They were selling complete systems and sub-systems."
Another of Aron Jackson's previous, oft-renamed ventures also collapsed and entered administration, according to ASIC.
Administrator PPB was appointed mid-2005 to Hyundai MultiCAV - which at one point had been renamed as ACN 098 249 784 Pty Ltd - with debts of more than $1 million.

Explains a lot really.