Originally Posted by Gendo
A refund is most likely a no go
I have had it for 2 years...... as for sending it back, I'd rather not unless they send me something else to use -3 months with no pc is to much to ask- As of now i think i will ask for another Vid card as my older 5600 still works. So i hope i am just having bad luck with 5700s.. has anyone had this prob before? they are saying it is motherboard related which i felt and told them the first time i sent i back that it might have been a issue, however that was ignored.... A 5 0r 10 min stress test would have shown this but it seems they didnt even test it before they shipped it
As for PM a staff member, I doubt they could do anything other then tell me to wait and remind me why i should never buy from them agian - also i should not have to force someone to look over the reapairs since it is someones JOB in the first place to do simple stress test.............I though the extra cost of AW was justified by the service but it looks like the price is justified by my stupidity since i made a mistake in buying from them anyway!
You're completely right Gendo, you shouldn't have to do any of this.
AlienRichard here on the forums is a production manager, and he will make sure it's squared away if you decide to send it back.
Like I said, I understand your frustration. Maybe they can send a tech to your house to replace the mobo, and the vid card and see if that works.
Unfortunately, it appears the only way you'll get the thing squared away, no matter how long it takes, is to let AW keep trying.
And I don't remember the 5600 part... Does the machine work fine on that vid card? That would tend to indicate either the new vid card is screwed too, or the motherboard just isn't getting enough juice to the new card, or the heatsink isn't doing it's thing...
I've never heard of the lcd just dropping out to black though...
Well, sorry you've had such a bad experience, and good luck from here on out...