Originally Posted by DontUhatePanta
guys just to clarify.
Im not against AW. If i was then i would not have an order going through right now. They make excellent products when they work and we are all looking forward to being apart of that enthusiast group that have these remarkable systems...
However the issue is.. when these things fail (which as pointed out above there is always some failure rate in anything) the service that is then shown to the consumer is of a below par standard.
You dont even have to have bought a machine and have it break on you to experience this bad customer service... i have experienced it myself before and i am still in the order phase.
I do love alienware. There is something about it that is just awe enspiring. What im saying is as a corporate business they suffer from some very bad Customer Service. Just look at codename_47 and his issues.. or at any other member who has been told story after story about their order that has not eventuated (ETA's.. misinformation).
This is were my beef lies... this is where i want an answer from the AW staff.
You know, some of us have had repeated good experiences with the company, it's product and it's service. Some dismiss us just as easily as you've dismissed AW's attempts to assist Gendo in his situation. AW Steve, AlienNelson, and AlienRichard have all stepped in to try to help Gendo out with his situation, and the bitching has just increased...
Codename_47 does have some issues, unfortunately Alienware isn't responsible for his mental state and ability to comprehend reality.
It doesn't take a rocket scientist to figure out it takes time to make these machines, and a lot of that depends on AW's supply line. If you're not able to wait for them to build your machine, or feel the need to call and ask where your computer is every day, you're likely to have a coronary before phase 5. Buy a Dell, you'll have it in a week if that's what is important to you. Then they can start second day airing you replacements for the crap hardware and light bleeding sparkling screens. They ship out replacement parts like they're cheap pieces of... er... well you get my point.
AW takes legitimate criticism seriously, but a post like your first in this string is just rude, and you're an idiot if you think it will generate an informative response, if any response at all.
You have an issue with your Alienware? There is a suggestion forum in the customer discussion forums, and there are customer service forums, tech support forums, support chat, customer service phone, tech support phone, and sales that you can relay your issues. I tell people all the time to stay in contact with someone you communicate well with at AW, like your sales person. If you stay in contact with one person that knows your account, it seems that you'll get more accurate information for inquiries as to stages, or delays due to lack of stock of an item. I've done this with all my dealings with AW, and I've never had a problem other than one instance where something shipped a day later than I'd been told it would.
In addition, they're available here on this non AW forum to help out if you can't get through the normal routes.
I certainly hope your machine is flawless when it arrives, as it's becoming apparent with your attitude that if there's an issue, we're all going to hear about it in every string in this forum.