NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware Area-51 and Aurora Notebooks › Alienware= worst company! ever strikes back !
New Posts  All Forums:Forum Nav:

Alienware= worst company! ever strikes back ! - Page 3

post #41 of 69
10/1/05 at 3:53am
ok great.. so we have Steve, Richard and Nelson on this thread...

how bout you guys start handling the rest of the problems that are popping up here?

how bout you sack who ever it is back at your depot that is screwing everyone around cause a simple look at these forums shows this is not an issolated incident.

How bout you tell us why your not a launch partner of the 7800 GO... how bout you mention the 7800 GO at least.. give your CS reps something consistant to tell your loyal but waivering fans?? If your testing it.. tell us... if your not going to provide it.. tell us... why the silence? Cant you see your losing customers????

Cmon guys.. .we pay top notch... can you honestly post a reply to this saying you give top notch customer service??
Reply
Reply
post #42 of 69
10/1/05 at 4:59am
I have to say a few things, Every company, I dont even care if its a damn Heart Surgens office, makes mistakes. His lappy was 2 years old, he sent it in to get fixed,, It slipped thru the cracks.. Shame on Alienware.

But the ones who come in here and bitch- oh Alienware messed up. Mines been running 8 months in Iraq, I think its sucked up more sand that some beaches.. still runs stable and cool.
The paint job is a little messed up from the dust.. rubbing into the paint job. But it does prove my point about heat, It can handle the heat, most problems i have seen on the forum are video cards and failures , has anyone considered maybe ATI and Nvida didnt design there cards well enouph for laptop use?

One thing is ppl got to stop and look how they are using there lappys, make sure you clean the damn things. ppl complain about heat issues, because the damn fan is clogged with dust , cat hair.
Reply
Reply
post #43 of 69
10/1/05 at 5:03am
how ppl maintain there laptops has nothing to do with customer service..
Reply
Reply
post #44 of 69
10/1/05 at 5:15am
Quote:
Originally Posted by DontUhatePanta
how ppl maintain there laptops has nothing to do with customer service..

Do you even own an Alienware? Im not sure but i think your waiting for yours to get built.


How can you complain or join in about customer support if you never delt with them.
Reply
Reply
post #45 of 69
10/1/05 at 5:16am
guys just to clarify.

Im not against AW. If i was then i would not have an order going through right now. They make excellent products when they work and we are all looking forward to being apart of that enthusiast group that have these remarkable systems...

However the issue is.. when these things fail (which as pointed out above there is always some failure rate in anything) the service that is then shown to the consumer is of a below par standard.

You dont even have to have bought a machine and have it break on you to experience this bad customer service... i have experienced it myself before and i am still in the order phase.

I do love alienware. There is something about it that is just awe enspiring. What im saying is as a corporate business they suffer from some very bad Customer Service. Just look at codename_47 and his issues.. or at any other member who has been told story after story about their order that has not eventuated (ETA's.. misinformation).

This is were my beef lies... this is where i want an answer from the AW staff.
Reply
Reply
post #46 of 69
10/1/05 at 5:21am
Did you think that before you came to this site.. I have been hanging around this site for about 6 months or so. PPL are quick to post about bad experience, if ppl posted about good customer support , it would be 100 good to 1 bad.

Doesnt mean that the company had bad customer support. The fact that Alienware has reps that go to this forum , not even there own to help ppl far surpasses anything i seen on company , even health care ^_^
Reply
Reply
post #47 of 69
10/1/05 at 7:22am
Quote:
Originally Posted by DontUhatePanta
guys just to clarify.

Im not against AW. If i was then i would not have an order going through right now. They make excellent products when they work and we are all looking forward to being apart of that enthusiast group that have these remarkable systems...

However the issue is.. when these things fail (which as pointed out above there is always some failure rate in anything) the service that is then shown to the consumer is of a below par standard.

You dont even have to have bought a machine and have it break on you to experience this bad customer service... i have experienced it myself before and i am still in the order phase.

I do love alienware. There is something about it that is just awe enspiring. What im saying is as a corporate business they suffer from some very bad Customer Service. Just look at codename_47 and his issues.. or at any other member who has been told story after story about their order that has not eventuated (ETA's.. misinformation).

This is were my beef lies... this is where i want an answer from the AW staff.
You know, some of us have had repeated good experiences with the company, it's product and it's service. Some dismiss us just as easily as you've dismissed AW's attempts to assist Gendo in his situation. AW Steve, AlienNelson, and AlienRichard have all stepped in to try to help Gendo out with his situation, and the bitching has just increased...

Codename_47 does have some issues, unfortunately Alienware isn't responsible for his mental state and ability to comprehend reality.

It doesn't take a rocket scientist to figure out it takes time to make these machines, and a lot of that depends on AW's supply line. If you're not able to wait for them to build your machine, or feel the need to call and ask where your computer is every day, you're likely to have a coronary before phase 5. Buy a Dell, you'll have it in a week if that's what is important to you. Then they can start second day airing you replacements for the crap hardware and light bleeding sparkling screens. They ship out replacement parts like they're cheap pieces of... er... well you get my point.

AW takes legitimate criticism seriously, but a post like your first in this string is just rude, and you're an idiot if you think it will generate an informative response, if any response at all.

You have an issue with your Alienware? There is a suggestion forum in the customer discussion forums, and there are customer service forums, tech support forums, support chat, customer service phone, tech support phone, and sales that you can relay your issues. I tell people all the time to stay in contact with someone you communicate well with at AW, like your sales person. If you stay in contact with one person that knows your account, it seems that you'll get more accurate information for inquiries as to stages, or delays due to lack of stock of an item. I've done this with all my dealings with AW, and I've never had a problem other than one instance where something shipped a day later than I'd been told it would.

In addition, they're available here on this non AW forum to help out if you can't get through the normal routes.

I certainly hope your machine is flawless when it arrives, as it's becoming apparent with your attitude that if there's an issue, we're all going to hear about it in every string in this forum.
Reply
Reply
post #48 of 69
10/1/05 at 11:52am
Quote:
Originally Posted by DontUhatePanta

How bout you tell us why your not a launch partner of the 7800 GO... how bout you mention the 7800 GO at least.
They are a launch partner of the 7800Go...they just do more testing of the product in their laptops so it takes a bit longer for them to get it available for sale.
Reply
Reply
post #49 of 69
10/1/05 at 12:52pm
According to Nvidia's website their not.

http://www.nvidia.com/page/go_7800gtx_partners.html
Reply
Reply
post #50 of 69
10/1/05 at 2:50pm
oh yeah..
i have the same problem with heat in here!

my 7600 is just like yours crashing after a while of battlefield2 or even call of duty, it is definetly something with the graphics card!!!
It is just too good for the machine...AW didnt really look for good air-circulation and so their systems are getting extremely hot (mine has sometimes reached up to 80 degrees C, when playing or rendering something)
i also bought a laptop-cooler, it doesnt solve the problem, but it increases the time until the crash

i also contacted alienware ...(germany) and i made a bios-update on -line with the AW-Guy... quite nice to have upgraded bios,,, but didnt really change anything!
Just crashing like always.

The funny thing on it is, that it started crashing half a year ago, and i own it since 1 full year (yeah...warranty is gone ....!!!) and now i made the decission to sell it...i bought it for bout 3000 euro and have to sell it for 2200 or even less - what is really bothering me!

I wont say alienware is bad company or produces shit, but they just put things together, that arent meant for beeing put together...

So AW-Notebook !! -->Bad Idea
AW-Desktop System!! --> Great Idea

im standing on the edge right now having no idea what to do... im tired of calling aw-support and im tired of watching it crash all day...also sending it back wont be gr8 solution since they cant do much more than replace the graphics card

maybe also me will get some help? who knows!
Reply
Reply
post #51 of 69
10/1/05 at 7:39pm
Thread Starter 
I have had the my 766 for 2 years now and the 5700 for over a year and this is the first time i have had problems with it, the problem started a few weeks before i sent it back to depot. The GPU temp would hit 90+ degrees in about 30 -20 min of gameplay (or so the defualt temp gage reads, the tech rep said its most likely off) and i had it lockup a few times as well over that time period. I was told that the temp is normal and to clean the vents more often and update my bios. After that It stoped locking up but the temp stayed the same. Untill a month or so ago when the whole system goes up; logged on stated to play WoW after about 15 min the screen locks up and begins to fade diff colors then it goes from white to Black then dead, the only way i got it to run agian is by starting it up in safe mode. The problem is obviously above me so I send it back home to AW, after a month or so in depot it comes back starts up just like normal until i do anything 3D entensive (mileage varies on what i am doing) after what seems like 30 or 45 min the screen dies everything else seems fine ( fan still running and the harddisk is spinning) so i turn it off and call tech support, we reseat the video card and when i turn it back on the screens comes back on aswell. The tech support guy (who was very helpful and pleasant) says that its likely that the Video card was unseated during delivery, I thank the Tech support agent and move back to playing less then a min after i hang up the same thing happens. So i call back and we begin to troubleshoot after some period of time we decide to install my old 5600 and it works like a charm agian but with the 5700 installed i only get a few min of play time before it crashes. The tech agent says it must be the motherboard (voltage). He tells me it has to come back since it unlikely that both video cards were defective, this is when i get mad since i just got it back that afternoon. I didnt want to send it back to have it sit around for another month and hope it comes back fixed this time around, so i post a poorly written complaint in hopes of getting some help and within hours i start getting more help then i expected. I doubt that if i had a dell that i would have gotten the quality of service i got after a mistake like this I would have likely had to go thorugh the run around agian and agian. Its a shame that i have to send it back but the quality of service this time around is much better and AW acknowledges the mistake and want to remedy it as best they can. I real have to thank both Nelson and Steve for dealing with my crap and being so helpful and i have a felling that the turn around will be much shorter on my laptop this time around. At this point i think i will have to amend the title of the post since it would seem that I was wrong - Alienware does have problems but atleast they are trying to fix them-.
Thanks agian - Gendo
<Apologies for bad grammar and punctuation>
Reply
Reply
post #52 of 69
10/1/05 at 8:53pm
Gendo - Good for you in editing the name of the thread - there are others who have complained and had their issues resolved, but never bothered to post an update.

When I got my 7700, I was unaware that the AW honchos visit you at night...with probes...I better get busy studying their organization chart.
Reply
Reply
post #53 of 69
10/1/05 at 9:11pm
Wierd, for some people their laptop works perfectly and for other's its perfect crap... Anyone know why? Same type of laptop is built with different parts?

I never had any heat issue... is BF2 more demanding than WoW (graphics to the max)? I just started using the xpad and the heat went down by 15ish degree's lol. It doesn't use any fans so they won't interfere with the fans of the 7700

Well hope all works out fine, peace!

Also... yea AW does have problems, but they also have a lot less problems than other computer companies (I'v own Dell's, IBM's, Thoshiba's and Sager's, their best doesn't even come close to AW's worst). AW support is GREAT, they are very helpfull and are by fart he best support i ever had (and i had a lot from different companies). You can call them, chat with them or e-mail them. They own, just like their computers
Reply
Reply
post #54 of 69
10/1/05 at 10:01pm
Quote:
Originally Posted by ZeeRonan
Also... yea AW does have problems, but they also have a lot less problems than other computer companies (I'v own Dell's, IBM's, Thoshiba's and Sager's, their best doesn't even come close to AW's worst). AW support is GREAT, they are very helpfull and are by fart he best support i ever had (and i had a lot from different companies). You can call them, chat with them or e-mail them. They own, just like their computers
Freudian slip?
Reply
Reply
post #55 of 69
10/2/05 at 1:01am
Quote:
Originally Posted by spaced
Freudian slip?
Can't even imagine how you can relate Freud's theory to this...
Reply
Reply
post #56 of 69
10/2/05 at 5:25am
maybe these forums arnt for ppl who have negative views?

yes it is true i do not own an alienware. Although i have an order in the system... You would think that i would not have anything to complain about but i too as just a beginning customer have had bad Customer service... the pinnacle of which is an order i placed over 6 months ago which i then cancelled within 2 days of AW taking my money. It took AW almost 3 weeks to refund the money... and yes i called almost every day and got told almost every day that it was about to be done.

but i guess seeing as i dont own an alienware yet im not entitled to bitch about it.. or at least thats what some of you are saying..

Why am i going back to alienware again with an order...? cause they are a sweet a$$ machine...

Im aware that there are good experiences... im guessing the majority of cases are good experiences.. but its what happens to everyone when they have a bad experience that deters me... and when we call up with updates and get fobbed off or mislead.. which im sure alot of ppl can testify too...

anyways ive had my rant.. and have been politely told by a few that i should not be thinking this way so ill just stop..

im going to stay totally impartial to any AW issues and only comment on my own... Hammerhead.. for your sake i hope my order is perfect. I wouldnt want you having to hear another person with a negative AW issue getting upset... its so unwarranted... how dare they.
Reply
Reply
post #57 of 69
10/2/05 at 6:19am
Quote:
Originally Posted by DontUhatePanta
maybe these forums arnt for ppl who have negative views?

yes it is true i do not own an alienware. Although i have an order in the system... You would think that i would not have anything to complain about but i too as just a beginning customer have had bad Customer service... the pinnacle of which is an order i placed over 6 months ago which i then cancelled within 2 days of AW taking my money. It took AW almost 3 weeks to refund the money... and yes i called almost every day and got told almost every day that it was about to be done.

but i guess seeing as i dont own an alienware yet im not entitled to bitch about it.. or at least thats what some of you are saying..

Why am i going back to alienware again with an order...? cause they are a sweet a$$ machine...

Im aware that there are good experiences... im guessing the majority of cases are good experiences.. but its what happens to everyone when they have a bad experience that deters me... and when we call up with updates and get fobbed off or mislead.. which im sure alot of ppl can testify too...

anyways ive had my rant.. and have been politely told by a few that i should not be thinking this way so ill just stop..

im going to stay totally impartial to any AW issues and only comment on my own... Hammerhead.. for your sake i hope my order is perfect. I wouldnt want you having to hear another person with a negative AW issue getting upset... its so unwarranted... how dare they.
LOL, lemme know how it works out.
Reply
Reply
post #58 of 69
10/2/05 at 10:51am
and now i propose a group hug.



Hot tub anyone?
Reply
Reply
post #59 of 69
10/2/05 at 11:00am
Quote:
Originally Posted by kingpodge
Hot tub anyone?
Heh, only if you're buying
Reply
Reply
post #60 of 69
10/2/05 at 6:27pm
Quote:
Originally Posted by ZeeRonan
Can't even imagine how you can relate Freud's theory to this...
sorry - it was the "fart" reference. Struck me as funny! *hangs head and goes back to sandbox*
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware Area-51 and Aurora Notebooks › Alienware= worst company! ever strikes back !